Playbox not being installed after displaying installation successful

anthony

Thank you.

Stackboy205

I just uninstalled and reinstalled native access and it worked fine after that.

Jeremy_NI

Hey @anthony My colleagues will get back to you as soon as possible. Don't worry, they will work it out.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/10780#Comment_10780

Your issue seems to be a different one than the OP, if you haven't contacted them yet, please get in touch with support here, by using our Komplete Kontrol typeform: http://bit.ly/NIsupport_KKontrol

Reep

It's Not loading up for me either...SMH...

RDG

I loaded Kontakt Player in Reason 11 popup says version is too old. i have Komplete Now subscription. AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx   2.10 GHz WINDOWS 10 64 pc . I have the latest version of Kontact installed and it works in standalone but Kontact Player old version only showing up in Daws . I rescaned plugins in all programs still old version in daws. How can I fix this problem. Right now I am using Now Smart computer sound recorder to record what I do with Kontact player standalone.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/11846#Comment_11846

Hey @RDG If you click on the NI logo of Kontakt when in Reason, what version does it show ? If it's not showing the same as the standalone version, then you need to check tour plug-in folders in Reason and Native Access. This video should help:

https://www.youtube.com/watch?v=EN3w2EhAJkI

Jeremy_NI

https://community.native-instruments.com/discussion/comment/11783#Comment_11783

It seems you're in contact with our support agents and they could answer why you couldn't load this instrument. You would need to update to Mac OS 10.14, as this instrument requires Kontakt 6.7. Kontakt 6.7 requires Mac OS 10.14 as a minimum.

Homebrewprod

I think I have same issue with Playbox:

• Installs OK
• All sounds are there

When loading a sound it asks for Instrument path. When that is supplied, it opens OK, but makes no sound

An observation: the Playbox is not listed under "Libraries"

Im on an M1 :-)

Screenshot 2022-11-27 at 23.56.40.png

Screenshot 2022-11-27 at 23.57.11.png

Jeremy_NI

@Homebrewprod What is your OS? Have you installed Playbox on an external hard drive? Waht format is that drive?

Onirino

Hello NI Community and Staff

Je viens de faire l'acquisition du VST Playbox, qui est une perfection, et qui est correctement installé sur mon Windows 11, cependant sur mon MacM1 l'installation échoue avec les messages suivant: "XML Processing error" et dans l'onglet Changes il est écrit: "1.0.1 - 2022.03.24 FIXED missing files from installalation on newer Mac versions"

Pouvez vous m'en dire plus à ce sujet et avoir une solution réglant ce problème?

I just acquired the VST Playbox, which is a perfection, and which is correctly installed on my Windows 11, however on my MacM1 the installation fails with the following messages: "XML Processing error" et dans l'onglet Changes il est écrit: "1.0.1 - 2022.03.24 FIXED missing files from installalation on newer Mac versions"

Can you tell me more about that and have a solution to fix that problem?

Jeremy_NI

@Onirino You are probably on MacOS 13 (Ventura) which is not yet supported. Please download the installer for Playbox here: Playbox

kralice__n

im the same issue I purchased playbox but its not showing folders or native access nor is it in my serial numbers and downloads but I shows in my order history. I need help please

Monochrome

https://community.native-instruments.com/discussion/comment/68247#Comment_68247

Your issue is an entirely different one. Since we can't help you with account related issues, the best course of action would probably be to contact support:

• https://support.native-instruments.com/hc/en-us/sections/360000092537

Do note that, in some cases, web shop orders may need to be reviewed manually - which can take some time.