Missing Products on Komplete Ultimate

GingerHeart · 2023-06-06T08:33:57+00:00

There was an error rendering this rich post.

I purchased Ultimate a few days ago; however, some products are missing from Native Access 2, although they are included with the bundle:

Effects: RC24, Passive Eq

Instruments: Balinese Gamelan, the Maverick, the Grandeur, the Gentleman, George Duke Soul Treasures, Symphony Essentials – Brass Solo

Did anyone had this problem and can help? Thanks 😊

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Komplete Ultimate

Accepted answers

GingerHeart

https://community.native-instruments.com/discussion/comment/76094#Comment_76094

Thanks, I tried it but it didn't help.

What DID help, eventually, was installing NA1, then boom all the missing products are there. I then uninstalled and reinstalled NA2, and now it's all working.

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LostInFoundation

Some other users have similar problems. With different products. It seems kind of random

GingerHeart

Yes it does seem random. Guess I'll wait for NI to reach out.

Rich_NI

Hi @GingerHeart

Please go to the following directories listed below that pertains to your operating system:

For Mac:

Mac HD > Library > Application Support > Native Instruments > Service Center

For Windows:

C:\Program Files\Common Files\Native Instruments\Service Center

Then delete the following .xml file:

Native Access.xml

Restart your computer and Native Access afterwards.

If the issue persists, please let us know.

GingerHeart

Just tried, unfortunately, to no effect.

Missing products are still missing...

Rich_NI

Hi @GingerHeart

I just replied to your support request personally. We will handle it via the ticket from here.

Greg Ive

https://community.native-instruments.com/discussion/comment/75723#Comment_75723

Hi! I think you should add this way to solve the problem to "native access: most current issues", it helped me with my lack of purchased products

GingerHeart

https://community.native-instruments.com/discussion/comment/76094#Comment_76094

Thanks, I tried it but it didn't help.

What DID help, eventually, was installing NA1, then boom all the missing products are there. I then uninstalled and reinstalled NA2, and now it's all working.

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