35 please log in with an active subscription account

djparted · 2022-09-17T20:26:23+00:00

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When I try to connect to Beatport, I get an error code "35 please log in with an active subscription account".

My subscription is active, and this works on my Macbook, but not on my windows machine.

I have completely removed all NI software and deleted everything I can think of, but it still says this on a fresh install.

Any ideas?

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Traktor Pro 3

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Kaiwan_NI

Hi @djparted can you try a workaround laid out in this thread and let us know if it helps?

djparted

https://community.native-instruments.com/discussion/comment/33087#Comment_33087

Hey, this link isn't working. Can you provide the direct URL?

PK The DJ

Try this:

https://community.native-instruments.com/discussion/6333/traktor-3-6-0-workaround-for-beatport-login-problems-on-windows

djparted

https://community.native-instruments.com/discussion/comment/33153#Comment_33153

NI Support already recommended this and I tried both. Did not work.

I've completely wiped everything NI related, reinstalled, and now getting this issue:

I've tried using multiple different browsers, and the API link just doesn't work.

technofanbs

I got the exact same problem - first the error 35 and now I'm stuck with the "need a new app" situation. The problem started (again) after the Beatport trial ended and my paid subscription started. When will this be resolved?

japirito

same error in beat source,, please help

djparted

Recent Beta still hasn't fixed this. I'm going back and forth with NI Support.

djparted

Same issue on the latest update. Devs even mentioned it in the RV patch notes.

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