Blank Pages on NI website

Gabriel
Gabriel Member Posts: 1 Member
edited August 2022 in Komplete General

Hi there.

I am trying to use my NI website to view some products and possibly purchase some of the new stuff but I can only be on the website for a few minutes before everything goes blank and I cannot do anything further.

I cannot access anything other than the home page and when I go to other pages, it goes blank and I cannot do anything on the website. I have tried all my browsers and it does the same thing.

Please help.

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Comments

  • Nico_NI
    Nico_NI Administrator Posts: 1,123 admin

    Hey @Gabriel , welcome to the online community.

    Are you using any VPN? Did you try clearing your cache?

    I've heard of a couple similar cases the past weeks without being able to identify a core issue to that.

  • Jeremy_NI
    Jeremy_NI Administrator, Customer Care Posts: 14,895 admin

    There is a current bug that displays blank pages during checkout. This happens for a limited number of users. If you are affected by this, our support agents need to change a few things on your account to work around it, so please get in touch here: https://bit.ly/NISupport_OP

    For more info or to comment, please follow this thread as this one will be closed, to avoid redundancy: NI Products page crashes / Blank pages during checkout

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