Native Acess 2 "Dependency installation process is taking longer than normal..."

Fhelipx · 2022-07-27T20:38:54+00:00

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I have this issue that i can't install Native Acess 2 on my Windows 10. I've already run NTKDaemon to try to solve this issue, but it didn't work. Well, I need to know if there's any kind of new Release that I could download or if that's my computer problem. I'm gonna leave my system settings here:

GPU: NVIDIA GeForce GTX 1050 Ti

Processor: Intel Core I3-8100

RAM: 8GB DDR4

OS: Windows 10 Pro 64 Bits

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Accepted answers

Jeremy_NI

https://community.native-instruments.com/discussion/comment/26634#Comment_26634

If you get the error message on Mac, simply open Activity Monitor and force quit the ntkdaemon process, that should do the trick.

If you are on Windows, it's a bit more tricky. You would need to get in touch with our customer support here: http://bit.ly/NIsupport_install

If it's an emergency and you don't want to wait, you can always downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1

Withajay

https://community.native-instruments.com/discussion/4975/native-acess-2-dependency-installation-process-is-taking-longer-than-normal

I fixed it! I had another older version of Native Access that was named "Native Access 1.13.3 Setup PC". I uninstalled the program, reinstalled with this EXE file and then it auto updated. Now all is working normally. Thanks to Withajay who must really kick ass to have fixed it in a few minutes and saved himself all the trouble of contacting Native Support to tell them all about his system. LOLZ!

Email me and I can send you the EXE file or contact me thru Instagram.

@JeorgeWithajay

SkinCityRecords [AT] gmail

Tylee77

I was having the same issue. Turning off my Firewall resolved it for me. Running Windows 10. Hope this helps!

Angelos Zois

Same problem - Windows 10

Solution :

At the moment i had the message i :

Step 1 : Disable Antivirus

Step 2 : Go to Task Manager and Enable-Run Service "NTKDaemonService"

And tata : Finished with Depedencies and move to Login.

All comments

Austin R.

https://community.native-instruments.com/discussion/comment/26131#Comment_26131

I understand it may be the weekend, but I got my product on Wednesday. It's now Saturday. When you buy a product, you expect to be able to use it.

Monochrome

https://community.native-instruments.com/discussion/comment/26133#Comment_26133

I fully agree, but what I meant was that the customer support isn't working on a weekend. You'll have to wait until next week.

Just to confirm: Have you already tried installing the dependency (NTKDaemon) manually?

https://drive.google.com/file/d/131wqCXgTTpc6HPkDnrqctkbcW9rCB1lc/view

(Link from here)

||Artimus||

I'm having the same issue. I feel relieved to know it's not a user error because I've spent the last 3 days diagnosing everything almost to the point of resetting my entire PC. I can be patient.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/25999#Comment_25999

In the release notes, only the typo in the error message has been fixed, not the issue itself.

FIXED a loading screen typo in install dependencies permissions error message

Jeremy_NI

https://community.native-instruments.com/discussion/comment/25988#Comment_25988

The issue is a bit different on Mac and PC. On Mac, you can fix it with killing the ntkdaemon in the Activity monitor. For Windows, it's more complicated and our support agents need to have a look.

Bogdan

Hi Jeremy,

Are there any updates?

As far as I can see, I have the same problem but in my case, the version downloaded is 2.0.7 and I'm still seeing the issue

Is there somethig I can do to fix this?

Thanks,

Bogdan

Jeremy_NI

https://community.native-instruments.com/discussion/comment/26634#Comment_26634

If you get the error message on Mac, simply open Activity Monitor and force quit the ntkdaemon process, that should do the trick.

If you are on Windows, it's a bit more tricky. You would need to get in touch with our customer support here: http://bit.ly/NIsupport_install

If it's an emergency and you don't want to wait, you can always downgrade to Native Access 1: How to Downgrade Native Access 2 to Native Access 1

rhyot

Interestingly, NTKDaemon only shows in process via Activity Monitor once the second password prompt appears for installing a new helper tool during Native Access 2.2 installation, and as soon as I enter my password for NTKD, the process closes from AM, incurring the 'taking longer than normal' NA installation error (NA 2.2). I can then spotlight launch NTK Daemon manually, and again it appears in Activity Monitor, prompts for my password, and again, as soon as I enter it the process closes, and then NA's message changes to 'please grant permission to NTK Daemon to install dependencies and restart Native Access."

I have already run the cleanup shell command script, reinstalled NTK Daemon, and still no luck. I am also having a problem with running NA 1.x, so downgrading is out, and currently NA is broken. Seems I've exhausted anything available on the topic.

Jeremy_NI

@rhyot I see you're in contact with one of our Native Access specialists, you're in good hands, hopefully he'll find a solution to this.

rhyot

@Jeremy_NI We've been through a few steps but not yet resolved - going to try gutting all the relevant files and whatnot I can find and then go back through again for good measure.

Edit/Update: Scrubbed a bunch of NA and NTKD files, reinstalled NTKD from the pkg installer, restarted, ran a terminal line from a support email to launch NTKD via the process inside the app container's contents/macos folder, received a readback XPCError of "Connection Invalid", which seems to be the underlying cause here, in that, NTKD is perhaps not making a server connection to install the necessary helper(s).

2022-08-08 19:37:55.023 NTKDaemon[815:8353] XPC event handler (error): <OS_xpc_error: <dictionary: 0x7ff8430e7740> { count = 1, transaction: 0, voucher = 0x0, contents =
	"XPCErrorDescription" => <string: 0x7ff8430e78d8> { length = 18, contents = "Connection invalid" }
}>'

Found this bit via Apple support, marking this type of XPC Error as 'SOLVED' by performing an uninstall and reinstall of Java. https://discussions-kr-prz.apple.com/en/thread/253289481

Java fresh install complete. Tried again to restart an operation of NTKD, same result.

rhyot

https://community.native-instruments.com/discussion/comment/27036#Comment_27036

The daemon.log shows the following:

========================DAEMON START========================
[info] [2022-08-09 00:09:43] "0x112e41600":NTKDaemonApp.h:139 Version: 1.7.0 (R137) 
[info] [2022-08-09 00:09:43] "0x112e41600":NTKDaemonApp.h:140 Using Native API Host: api.native-instruments.com
[info] [2022-08-09 00:09:43] "0x112e41600":NTKDaemonApp.h:141 Using Native API Auth: https://auth.native-instruments.com
[info] [2022-08-09 00:09:43] "0x112e41600":NTKDaemonApp.h:142 Using Real Time API Host: ws.nas.native-cloud.com
[info] [2022-08-09 00:09:43] "0x112e41600":NTKDaemonApp.h:143 Tracking environment: productive
[info] [2022-08-09 00:09:43] "0x70000536b000":PrivilegesHelper.cpp:17 Privileges Helper installed, checking versions...
[info] [2022-08-09 00:09:43] "0x70000536b000":PrivilegesHelper.cpp:22 Privileges Helper shipped version: 1.10.1.0
Privileges Helper installed version: 0.0.0.0
[info] [2022-08-09 00:09:46] "0x70000536b000":PrivilegesHelper.cpp:27 Privileges Helper install success: false
[error] [2022-08-09 00:09:46] "0x70000536b000":NTKDaemonApp.h:409 Exception thrown instantiating the Daemon: Could not install Privileges helper tool

Jeremy_NI

Hey @rhyot You're in touch with the Native Access specialists, which I'm not ;) I would suggest to continue the conversation by email until a solution is found.

bobstermarley

Just unboxed my lovely shiny Komplete Kontrol S88 MK2 and so far...... "Dependency Installation is taking longer than normal". Any ideas?

rhyot

@Jeremy_NI yeah, in part sharing for people on the thread who may see something from a stronger dev background than I, because currently the NA specialist is sending me youtube videos that would make sense if I had a brand new M1 mac that wasn't working, a la creating an entirely new user account on my mac and wiping my old one *oof*

Jeremy_NI

@bobstermarley Well, at the beginning of this thread you should find what to do if you encounter this issue.

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