Unable to download and install NI 360

Q:Translation inserted by Moderator (translation by DeepL)

Hello to all members of the NI community.

As I am new to this forum, I would like to thank you in advance for taking the time to read my post.

I recently purchased a Native Instrument 360 subscription with 230 plugins, but I am having enormous difficulty downloading and installing items on Native Access 2.

For your information, here is my computer hardware, in case it helps to solve my problem. I have Windows 11 and my storage capacity is currently 468GB used out of a total of 475GB, so I don't have much space left. I don't have an internal SDD hard drive, but I do have a 1TB external hard drive. I work on Ableton Live Suite. You will also find several screenshots illustrating my request attached.

First, I started by downloading all the subscription items on Native Access 2 (those in MB and GB), but I automatically received an error message preventing me from continuing the download process: “Insufficient disk space to download and install your products...”

So I decided instead to download and install the items one by one, but only those that were the smallest in terms of storage capacity, i.e. those in MB. However, the process was horribly slow, taking at least three hours just to download and install a single plugin of barely 40MB... I continued to download the products (in MB) anyway. I finished downloading them all after three days.
Then I tried to do the same thing by downloading and installing the largest items, i.e., those in GB, but unfortunately, this time, I couldn't download any of these plugins because a new error message kept popping up: “Insufficient disk space to download and install your products...”
As a result, at the time of writing this post, I am still stuck and have more than half of the plugins from my subscription left to download and install on Native Access 2 so that they can then be synchronized with my Ableton Live Suite DAW.
I read on the Native Instrument forum that the solution could be to purchase an internal hard drive, which could make up for my computer's lack of internal storage capacity so that I can download and install the rest of the items.

I think that all of the plugins that remain to be downloaded and installed on Native Access 2 represent about 400GB.
I hope I haven't been too long-winded in my explanations, and I apologize in advance if some of you find my post a little too long. Thank you.
Best regards,
N.L

Community Code of Conduct - Please read before posting : Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

Text of user second posting - same content new thread :

Hello to all members of the NI community.

As I am new to this forum, I would like to thank you in advance for taking the time to read my post.

I recently purchased a Native Instrument 360 subscription with 230 plugins, but I am having enormous difficulty downloading and installing items on Native Access 2.

Then I tried to do the same thing by downloading and installing the largest items, i.e., those in GB, but unfortunately, this time, I couldn't download any of these plugins because a new error message kept popping up: “Insufficient disk space to download and install your products...”

As a result, at the time of writing this post, I am still stuck and have more than half of the plugins from my subscription left to download and install on Native Access 2 so that they can then be synchronized with my Ableton Live Suite DAW.

I read on the Native Instrument forum that the solution could be to purchase an internal hard drive, which could make up for my computer's lack of internal storage capacity so that I can download and install the rest of the items.

I think that all of the plugins that remain to be downloaded and installed on Native Access 2 represent about 400GB.

You will also find several screenshots illustrating my request attached.
Attached are several screenshots illustrating all of my comments, hoping this helps.

Please don't hesitate to ask if you would like any further information.

I hope I haven't been too long-winded in my explanations, and I apologize in advance if some of you find my post a little too long. Thank you.

Best regards,
Nawela

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PoorFellow

@Nawela ,

Please use English !

PoorFellow

https://community.native-instruments.com/discussion/48149/unable-to-download-and-install-ni-360

I have Windows 11 and my storage capacity is currently 468GB used out of a total of 475GB,

(use Englsih please !)

You will most likely have to have temporary space available for all downloads on system drive or at least for installation. If the drive where you have 468GB used out of a total of 475GB is your system drive where you have Windows on then you can not expect anything to work at all and it is no wonder if everything is very slow , so is this on your drive C: ? , and it also begs the question what is your CPU and how much RAM that you have ?

For things to work properly then you should have plenty of space on your system drive (where Windows and all your apps 'live').

Also then you mention an external drive and yet your N.A. paths are set at the internal drive ? What is the file system used on the external drive ? For a Windows PC then it must be NTFS !

Also be sure to be using latest version of Native Access for your OS !

Nawela

Hello

Thank you for your return and your details explications. I should have to write in english, you are right sorry.

I'll tried to carry up answers that you waiting.

About temporary files, there is 92,2/475Go used. I joins you a screenshots showing hard disk storage space.

Effectively, it is very likely that it is on my Windows C drive that the majority of software and other third-party applications are downloaded. This consequently considerably increases the storage space of my C drive. You will find below a screenshot illustrating this.

Here is the information you asked me about the microprocessor and RAM :

Intel® Core™ i5-1135G7 processor (up to 4.2 GHz with Intel® Turbo Boost Technology, 8 MB L3 cache, 4 cores)
8 GB DDR4-2666 MHz RAM (2 x 4 GB) Transfer rates up to 2666 MT/s. 2 x 4 GB

You will find more technical details attached in case of need.

When I was talking about an external hard drive, I may have expressed myself badly because in fact it is simply a mobile USB external hard drive.

I thought that the latter could temporarily serve as storage for downloading the plugins remaining to be installed on native access but ultimately this is not possible.

I opted instead for the solution of an internal hard drive of the SDD NMVE PCle type that I ordered on amazon with a speed of 7000/s. I will receive it tomorrow normally.

I hope my answers have helped you.

I've included several screenshots below that may support my comments and help you.

Thank you for responding to my post so quickly.

Please don't hesitate to contact me if you have any further questions.

Cordially

Nawela

PoorFellow

https://community.native-instruments.com/discussion/comment/244011#Comment_244011

Please be careful to never post any screenshots that reveal personal information , including but not limited to serial numbers , email address , real name , sensitive system information.

I have made edits of your screenshots and removed all the serials I could spot as well as your email address and real name.

Your computer might be able to run the software , but in my opinion the it is only meeting bare necessity.

Your Windows drive C: screenshot shows only 77 MB available which is catastrophically low .

You simply can not expect anything Windows to work with only 77 MB available on your Windows System drive C: ! , so it appear to me as you need to brush up your computer skills in general to gain a basic understanding of how things work.

It does not matter if it is a mechanical drive or an SSD drive (SSD drives actually needs more free space than mechanical drives) , for Windows to work properly then you need a lot free space , you should not have only 77 MB available you should have 77 GB free (Gigabyte) so that you had not only space for temp files for download but also had space for Windows swap files expansion. Since you have only 8 GB RAM then you should generally expect the computer to get to be super-slow when memory is full (if not even crashing sometimes) and Windows will start to use the hard disk for memory swapping which will slow down computer a lot.

Please delete all in the recycling basket and all temporary files (Fichiers Temporaires) and make sure that in the future you make sure to have enough disk space (including deleting temp files)

After deleting all the temp then you should have a lot of free space (86 GB) , but for things to work properly then do not install 'Content' to drive C: you will have to install 'Content' to e.g. external drive. (please leave all applications and plugins on system drive C: )

When I was talking about an external hard drive, I may have expressed myself badly because in fact it is simply a mobile USB external hard drive.

No that is correct a "mobile USB external hard drive" is "an external hard drive" .

You can use "an external hard drive" to Install all N.I. Content to (Kontakt libraries and expansions)(Content in Native Access settings) and you can also use the external drive for download destination (Downloads in Native Access settings). You must just make sure that drive has same drive letter every time it is attached and that it for Windows is of disk format NTFS. However then unless the USB port is really fast and that the drive in the box is a fast SSD one then everything loading will be extremely slow.

PoorFellow

@Nawela ,

Please do not post same content more places and do not open duplicate posts ! (user opened several new threads)

Your duplicate thread was deleted and to spare me the responsibility to have to do a line by line compare of my own initial translation of your first post and your later making a new thread on same issue then I have put your second thread text into the initial post above here.

PK The DJ

@PoorFellow I think you missed something - the picture from the HP site with the image of the laptop.

Below the product name there's a small serial number and product reference.

PoorFellow

https://community.native-instruments.com/discussion/comment/244016#Comment_244016

Thank you PK The DJ , I actually did see that , it being in French it just didn't register properly in my mind , also I see further down that there is a motherboard serial that I should maybe remove.(or maybe just a MB version no. - I removed anyway , of no consequence here) (user opened same issue in five different threads I think so I have been rather busy with that and more)

Nawela

Hello

Thank you for your return and in particularly to delete my personal information in my post. It's true I was not careful and that I was negligent about the confidentiality of my personal date so thank again.

I've read your explications extremely detailed and I will applicate them on Native Access 2 and see what is it give.

I will keep you informed of the purpose of my manipulation for installing et downloading plugins in Native Access.

One time again to having taken the time to read me.

Have a good day

Cordially

Nawela

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