All Kontakt instruments are in demo mode after updateting native access?
After I was prompted to update natice access all of my kontakt instruments start in DEMO mode.
- the path to the libraries are correct
- in native access itself everything seems to be fine, it recognizes my installed instruments, no error alerts
- Everything went fine for years
I don`t know what to do? Haven`t found anything helpful in the forum.
Anybody facing the same problem?
Best Answer
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Hello stickhead,
If your product opens as demo or shows a demo warning in Native Access or does not show at all, first of all, please make sure you are logged in to Native Access with the correct email address where you have your products registered. If you do not login with the right email address your product will appear with a demo warning.
If you have made sure you are logged in with the correct email address, please go to the following directories listed below that pertains to your operating system:
For Mac:
Mac HD > Library > Application Support > Native Instruments > Service CenterFor Windows:
C:\Program Files\Common Files\Native Instruments\Service CenterThen delete the following .xml files:
Native Access.xml
NAME OF PRODUCT IN DEMO MODE.xmlShould that not help either, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:
Native Access Error Message: "Activation failed...Internal error during activation"
Restart your computer and Native Access afterwards.
I hope this helps☺️
0
Answers
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Try doing some resets :
Be sure to be using latest version of Native Access for your OS
Else then try the My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and Kontakt product XML) then restart computer and log in again to see if that helps
Else , then reinitialize the KONTAKT Database
(Else , is this Mac or Windows ? )
Alternatively then you can contact N.I. Native Access and Installation Support
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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If using Mac then have you done all the Mac users must do when using N.I. software ? :
ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats
Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)
Also then do not use Clean My Mac. (in particular)
And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network
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Thanks for your quick answer.
Done it all, nothing helped,
BUT
I do have the new clean my mac version.
Have you talked to those guys? Because the programm seems to be working fine apart from that.
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I do have the new clean my mac version.
There has been multiple issues with the use of the CleanMyMac , as I emphasized above with the use of the (in particular), suspecting it to be that , then in particular then do not use Clean My Mac .
From what I know then you might have to re-install affected libraries , but read the thread (do not use Clean My Mac) (I can only advice , I do not have a Mac)
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Hey there,
Thank you for your youtube video. I have exact the same problem on a Windows PC!
Any suggestions what I could do here to fix this?
Thank you
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I have exact the same problem on a Windows PC!
What exact the same problem on a Windows PC ?
The Demo of the graphical problem or what ?
Be sure to be using latest version of Native Access for your OS
Then try the My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and Kontakt product XML) then restart computer and log in again to see if that helps
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Sorry for the confusion. Kontakt is running in DEMO mode as written above. Library proper installed, Path correctly set. I tried all the suggested steps already. Latest version of Native access.
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Sorry , then you have to contact N.I. Native Access and Installation Support .
In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care
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Hello stickhead,
If your product opens as demo or shows a demo warning in Native Access or does not show at all, first of all, please make sure you are logged in to Native Access with the correct email address where you have your products registered. If you do not login with the right email address your product will appear with a demo warning.
If you have made sure you are logged in with the correct email address, please go to the following directories listed below that pertains to your operating system:
For Mac:
Mac HD > Library > Application Support > Native Instruments > Service CenterFor Windows:
C:\Program Files\Common Files\Native Instruments\Service CenterThen delete the following .xml files:
Native Access.xml
NAME OF PRODUCT IN DEMO MODE.xmlShould that not help either, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:
Native Access Error Message: "Activation failed...Internal error during activation"
Restart your computer and Native Access afterwards.
I hope this helps☺️
0
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