Download failed on Mac

marvis · January 11

I'm getting repeated "Download failed" errors. Running Mac OS Sequoia with Native Access 3.16.0 . I already tried the recommended solutions for tuning off private relay and confirmed that full disc access is granted. So it's not one of those. Any other ideas? Strangely, not all products are affected. Attaching a screenshot for the products that repeatedly fail.

Bildschirmfoto 2025-01-11 um 12.39.14.png

Mert_NI · January 23

Hello guys,

Sorry for the issue.

If the suggested workarounds did not help to solve the issue, sending the direct download links for the affected products individually should solve the issue. Therefore, please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

I hope this helps☺️

PoorFellow · January 12

https://community.native-instruments.com/discussion/41221/download-failed-on-mac

When using Sequoia then you must also do the : quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network , alas then from Kymeia's and others' reports then that is not always straight forward.

Also the Clean My Mac has been giving people all sorts of strange problems : Also then do not use Clean My Mac.

SailHo · January 13

Also for Sonoma. Some downloads succeeded, but after a while (maybe after a broken download) no more downloads work (even the small ones). deinstalled Native Access and installed a new copy. Same as before !!!

marvis · January 15

https://community.native-instruments.com/discussion/comment/203635#Comment_203635

Thank you, but that didn't solve the problem. The local network settings do not seem to make a difference.

PoorFellow · January 15

https://community.native-instruments.com/discussion/comment/204170#Comment_204170

Sorry that it did not help ,

by the way ,also be sure to use latest version of Native Access for your OS

And also double check that you have enough space on both download drive and Content drive (I sometimes forget) :

reffahcs 2024-03-07 (instruction screenshots included in the original post)

Check with Disk Utility to see if you have any snapshots that are taking up space.

You'll have to enable show snapshots first though if you haven't already.

You can also verify this by going to the terminal and typing du -H

If NA is complaining about disk space, more than likely you will see a difference in free space in the terminal compared to Disk Utility.

If problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

jorgeo · January 16

Also happens to me. I've been waitin for days to some big library updates to finish. After almost completely downloaded 30-60 gb, then completely stop. And download failed error. So frustrating, this is quite disappointing software from NI. Never had this much problems.

13.7.2 Ventura. Plenty of disk space and fast fibre connection.

ALDREAD · January 16

https://community.native-instruments.com/discussion/comment/204170#Comment_204170

I just had this , does it say invalid download location , even tho the location exists, try restarting NA , that worked for me

PoorFellow · January 16

https://community.native-instruments.com/discussion/comment/204274#Comment_204274

Make sure that you have done all the must do ;

Use latest version of Native Access for your OS

ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac. (in particular)

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

If problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

jorgeo · January 23

I have to retract some of mine doubts about Native Access quality. In turned out to be that my external hard drive was busted. Did not suspect that cause it was quite new, less than a year old. Finally run disk Utillitys First aid on it and bad it was. Kingston 4T ssd, and now i can see plenty on similar complaints about other people that have bought it.

So bought new disk and now installing some 3 T and changes of libraries…. :)

Mert_NI · January 23

Hello guys,

Sorry for the issue.

If the suggested workarounds did not help to solve the issue, sending the direct download links for the affected products individually should solve the issue. Therefore, please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

I hope this helps☺️

Download failed on Mac

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