own ozone 11 via komplete 15 , but cannot authorize.

thanks for your insights @PoorFellow & @Vocalpoint … yea i've got Native Access 3.5.3 (designated for Catalina), and don't have the option to upgrade my OS for workflow-specific reason (full discloser its due to not being able to go above reason 10 (rewire is essential to my workflow , and the new reason racks plugin doesn't do what i need from reason) …

However i've got what is hopefully good news, although i won't know for sure until the Ozone 11 trial (which was only way i could get it installed) ends in 7 days…. getting Ozone 11 trial installed via Izotope Product Portal seems to have somehow enabled Native Access to see it, as it now shows in Native Access. Hopefully the installed trial version will be recognized as full licensed version rather than trial version, upon trial ending (as i own komplete 15 license). The fact Native Access now sees it is promising being that the only overlap between the installed trial version and Native Access is my Komplete 15 license.

One interesting item to note is that in Native Access, for any of the other komplete 15 products, clicking the 3 dots gives an option to "Re-Install", whereas for Ozone 11 it does not. So installing as trial version seems to be only way to get it installed in this scenario.

@Vocalpoint , i appreciate your input, and hoping for a good outcome to this as a longtime Native Instruments & Izotope customer….. however if ozone 11 doesnt authorize after the trial ends that will be disappointing at best and extremely suspicious at worst… the fact that native access 3.5.3 "can't see" Ozone 11 when installing komplete 15, but all of a sudden "magically sees it" when i install ozone 11 outside Native Access (via izotope product manager) proves that Native Access has the capability to see it. Being that Native Access only purpose is for install / authorization, if its true that Native Access can't see it then Ozone 11 shouldn't magically become visible in Native Access after installing via Izotope Product Manager.

Hi @Vocalpoint , thanks again for your response , talking through this helps bring clarity.

Regarding your comment "None of my 15 iZotope products appears in NA either"
The thing is, after i install Ozone 11 trial in izotope product manager, it DOES show up in Native Access which proves Native Access itself isn't the issue, rather a refusal of NI to even allow authorization, even in the case for a product for which they make no promises (what "not supported" used to mean) but might work flawlessly. It seems absurd for "not supported" to not mean "hey, this likely won't work and if it doesn't we will not assist", and instead for it to mean "hey, even if you install this and it happens to work perfectly we will refuse to authorize it".

And in izotope Product Portal there's a Buy Now button next to the trial, which i could buy & authorize in Izotope right now, since as mentioned Ozone 11 is working flawlessly in Catalina. In a perfect world everyone will have up to date OS at any given time, but given those with large workflows and needing to maintain/ensure full compatibility on day to day basis, that is not always possible.

Even more frustrating, i've tried opening a ticket with NI and am limited to something like 256 characters which makes explaining this impossible.

@Vocalpoint Having said that, anything you can do to point directly-associated NI representatives to this post would be greatly appreciated. I would like them to respond directly and a 256 character ticket makes this thoroughly impossible through their support ticket process.