Maschine Software Will Not Show Up In Native Access

124

Answers

  • Antomix1
    Antomix1 Member Posts: 2 Newcomer
    https://community.native-instruments.com/discussion/comment/190039#Comment_190039

    Perfect.. problem solved in a few hours. Many thanks

  • zom798
    zom798 Member Posts: 1 Newcomer

    Having the same issue, brand new Maschine Mikro mk3 but no maschine software shows up in Native Access

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,686 mod
    https://community.native-instruments.com/discussion/comment/191524#Comment_191524

    Then you know the drill, please contact our support. Sorry about the inconvenience.

  • jpfuze
    jpfuze Member Posts: 4 Newcomer

    Just bought a brand new Maschine Mikro MK3 and the Maschine software is missing in my Native Access after entering the serial number…. how do i fix this?

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,686 mod
    https://community.native-instruments.com/discussion/comment/192482#Comment_192482

    Please check the best answers for this post and get in touch with my colleagues.

  • jpfuze
    jpfuze Member Posts: 4 Newcomer
    https://community.native-instruments.com/discussion/comment/192532#Comment_192532

    ive looked everywhere and cant find any answers, still no response from the ticket i opened.

  • jpfuze
    jpfuze Member Posts: 4 Newcomer

    how do i get ahold of someone? i submitted a ticket, is there a faster way? its my day off, i was really wanting to use this thing…….

  • jpfuze
    jpfuze Member Posts: 4 Newcomer

    this is like an actual nightmare

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,686 mod

    @jpfuze Your request is in our system, my colleagues will get back to you as soon as possible. We're in the middlr of a sales special so it impacts our response times.

  • Alexis Ford
    Alexis Ford Member Posts: 1 Newcomer

    Same problem. I received Maschine last Thursday and followed all install instructions/registration that was available but no Maschine 2 or 3 software was available, rendering my Maschine completely useless. It's been 3 incredibly frustrating days, no one from support will write back. I finally found a download for Machine 2 software after hours of searching this site but it will not allow me to connect Maschine 2 software to my NI Access so i can register my product with this seperate software that i had to download. It's really crazy to me that so many people have the exact same issue and NI has not fixed this. I've talked to several friends about this issue and no one else can figure out what is going on either- as an analogy to how incredibly frustrating this is- it's like I received a remote but the company 'forgot' to send the TV….

  • gigi1234
    gigi1234 Member Posts: 3 Newcomer

    Same problem here, registered my Maschine mk3 hardware 2 days ago and no software on native access, submitted a ticket the same day and still haven't heard back because they don't offer support on the weekends. I'm sitting here looking at a box with pads that can't do anything.

  • gigi1234
    gigi1234 Member Posts: 3 Newcomer

    Hey what in the world is going on with your support guys? I've been waiting for 4 days and nobody is getting back to me.

  • gigi1234
    gigi1234 Member Posts: 3 Newcomer

    Support got back to me and resolved my issue.

  • wmhrobinson
    wmhrobinson Member Posts: 1 Newcomer

    I'm having the same issue described above. I just purchased (NEW) my Maschine MK3 a few days ago. On first install I got some errors (I didn't capture), mentioning something about an invalid path. However the install was able to resume and complete. However I have never seen the Maschine 2 (or Maschine 3) software as available for download and install within Native Instruments

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,686 mod
    https://community.native-instruments.com/discussion/comment/193712#Comment_193712

    Then please get in touch with our support, you should find links in this thread.

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