I don't see bundled software in my account after registering Maschine MK3

Crayzie · 2024-11-08T06:46:55+00:00

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Crayzie

Hi!

I've just bought Maschine MK3 brand new from music store.

But after I import my serial, all I see is this:

No Maschine 3 software, no Maschine Central library, no Komplete 15 Select either.

On the website I see MASCHINE MK3 HW serial number as registered, but that's all.

Only thing I see, they gave me following products:

Reaktor Prism for Maschine
Monark for Maschine
Massive for Maschine

But I believe there is a lot more software that should be bundled with Maschine, isn't it?

Can anybody help me please?

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Accepted answers

Jeremy_NI

If anyone sees missing products after registering their hardware please get in touch here: https://bit.ly/n1orders

Crayzie

https://community.native-instruments.com/discussion/comment/191008#Comment_191008

Yes, I can confirm that my problem was solved. Thanks to NI Support Team for that.

And thank you, guys, for sharing your experience with me. I hope all your problems will be solved.

All comments

mordecai

As far as I know you get a voucher for Komplete 15 Select via email. Don't know about the other stuff.

Crayzie

https://community.native-instruments.com/discussion/comment/189124#Comment_189124

But i got only one email with this:

brianb83

i am having the same issue here brother and have had no reply from customer support should have went with my gut and bought a MPC1

manux148

https://community.native-instruments.com/discussion/38217/i-dont-see-bundled-software-in-my-account-after-registering-maschine-mk3

I have exactly the same problem. I create a support ticket (nov. 8, 2024) but no answer for the moment.

PK The DJ

It's the weekend. You'll have to wait until at least Monday.

manux148

I know. do you know where the support are located.

I'm in France and 11 november is holiday.

Crayzie

https://community.native-instruments.com/discussion/comment/189853#Comment_189853

AFAIK, they are in Germany. At least I always recieved supports answers durnig German business hours

Gerry Carson

https://community.native-instruments.com/discussion/38217/i-dont-see-bundled-software-in-my-account-after-registering-maschine-mk3

I am having the same problem - same emails and same software. I sent a ticket to support and they said that my maschine was refurbished! I went back to the supplier (Music Matters via Amazon) and they have assured me that it was a new maschine.

Now that I have seen your post (and some others), I suspect something is wrong within the NI systems.

PoorFellow

https://community.native-instruments.com/discussion/comment/190981#Comment_190981

I am having the same problem

No you do not have same problem , the above discussion does not mention anything at all about having to do with anything refurbished.

The discussion above refer to is a question about what software had been added to account after registering the hardware which the user as far as I can see does not mention any hiccups with ?

The only claim of anything refurbished there is your post which I am inclined to delete in this thread as it has absolutely no relevance and is not on same topic.

Jeremy_NI

@Gerry Carson That's a different issue, with the same symptoms but different. @Crayzie bought the unit from Thomann, there were some issues with some of the serials delivered by Thomann, it wasn't a refurbished unit. My colleagues from support fixed the issue.

Jeremy_NI

If anyone sees missing products after registering their hardware please get in touch here: https://bit.ly/n1orders

Gerry Carson

https://community.native-instruments.com/discussion/comment/191008#Comment_191008

Hi Jeremy

My point was that I received the same emails with the same list of software added to my account. NI have said my Maschine was refurbished but Music Matters, who supplied my unit, have said it was a new unit.

Perhaps the symptoms are a coincidence, or perhaps Music Matters have also been supplied with incorrect serials?

I have asked NI Support to confirm why they consider my Maschine refurbished (e.g. registered already to another user), so waiting on that response. In the meantime, I am leaving it with Music Matters to investigate.

I apologise for my frustration but I am merely seeking help and guidance from the community to sort this out.

Gerry Carson

https://community.native-instruments.com/discussion/comment/191007#Comment_191007

Thanks @PoorFellow

I have also replied to Jeremy above. The point was that I have the same symptoms (same emails and same list of software added to my account). NI have said my Maschine is refurbished and Music Matters have said it is new. I am trying to get to the root of the problem.

PoorFellow

https://community.native-instruments.com/discussion/comment/191011#Comment_191011

I apologise for my frustration but I am merely seeking help and guidance from the community to sort this out.

Your frustration is understandable but you had already received promptly responses in the other thread and I fail to see how double/cross posting , which by the way is against forum rules, are helping expediting matters for you since it changes nothing. All your double posting for no reason creates is a waste of everybody's resources and time.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/191011#Comment_191011

I understand, however there is not much we can do here. Only my colleagues from support can help in this matter, they have access to all the serials and data, etc…please get back to my colleagues if you need clarification or additional help.

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