How to fix "Installation failed: invalid location" / "Review your location ..." error messages

Mylifesucks · March 18

Hi. I'm running the most current version of native access. I've had this bug for quite some time now, and I've already deleted all the files associated with kontakt 7 and uninstalled and installed old and new versions of native access, and restarted my computer a bunch. And now even after doing all that, when a product goes undetected or when I uninstall the product I get the same error message for that product ("Installation failed: invalid location"). If someone would happen have an idea on how to fix this, I'd be glad to listen.

Jeremy_NI · March 19

@Mylifesucks Well, you should get in touch with my colleagues then, please include the seps that were already taken here, it'll speed things up! https://bit.ly/NI_support_NA

Mert_NI · October 11

Hello guys, sorry for the issue.

Have you tried these steps below:

In order to get NA to download the full installer we have to remove the affected products first.

PC:

Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
Restart PC and open NA
Install the product(s) from the available section
NA should download and run the full installer of the latest available version now

Mac:

Navigate to the following location: Macintosh HD > Library > Preferences >
delete the following file of the affected product: com.native-instruments.product name.plist
restart your computer and open NA
Install the product(s) from the available section
NA should download and run the full installer of the latest available version now

Please let me know.

I hope this helps☺️

Mert_NI · October 18

https://community.native-instruments.com/discussion/comment/184973#Comment_184973

Hello Mistertoad17, can you please try the method that victorp.sg above and let us know what you are experiencing afterwards.

If the issue persists, please create a support ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you to solve that issue as soon as possible.

I hope this helps☺️

Jeremy_NI · March 18

For which products do you get this error? Are you installing content on an external hard drive? What's the format of that drive? On Mac it should be APFS: Notes on Hard Drive Formats on Mac Computers

If that doesn't help in your case, acn you share a screenshot of the error message?

Mylifesucks · March 18

I got this error message for all of the product in the screenshots and Tracktion DJ 2 (not that I need it but they still wont install)

The format I'm using is: Mac OS Extended (Journaled)

Screen Shot 2024-03-18 at 10.59.07 AM.png

Screen Shot 2024-03-18 at 10.58.53 AM.png

Screen Shot 2024-03-18 at 10.58.42 AM.png

Mylifesucks · March 18

And here are some screen shots of the error messages I'm getting.

Screen Shot 2024-03-18 at 11.03.49 AM.png

Screen Shot 2024-03-18 at 11.03.36 AM.png

Screen Shot 2024-03-18 at 11.05.49 AM.png

Screen Shot 2024-03-18 at 11.08.23 AM.png

PoorFellow · March 18

https://community.native-instruments.com/discussion/comment/141313#Comment_141313

Quote : "The format I'm using is: Mac OS Extended (Journaled)"

Quote Jeremy_NI : "On Mac it should be APFS: Notes on Hard Drive Formats on Mac Computers "

Quote : "Notes on Hard Drive Formats on Mac Computers " : "On macOS 10.13 High Sierra and later, the Apple File System (APFS) format is recommended."

MaxwellH · March 18

I'm having the same exact issue. Have yet to find a fix. Only started for me after updating Native Access.

Mylifesucks · March 18

I'll see if I can find a way to save my files on my drive and then reformat it and come back to notify you guys on wether it works.

Mylifesucks · March 18

I've reformatted my external drive to AFPS, but it's still giving me the same error messages.

Mylifesucks · March 18

https://community.native-instruments.com/discussion/comment/141294#Comment_141294

Also forgot to mention it is an external hard drive. I changed it to APFS from Mac OS Extended (Journaled).

PoorFellow · March 18

https://community.native-instruments.com/discussion/comment/141386#Comment_141386

You do not sound as new to this , but since you didn't write so and since nobody else asked you then I think that I have to : did you give ALL NI apps including NTKDaemon full disk access ? How to Enable Full Disk Access on macOS

Mylifesucks · March 19

https://community.native-instruments.com/discussion/comment/141404#Comment_141404

Yeah I did and also gave access to the NIHArdwargent App aswell. Also yeah I've been trying everything that I could to get this to work again, as I do need use it for my work.

Mylifesucks · March 19

*I do use ,not "I do need use" lol

Jeremy_NI · March 19

@Mylifesucks Well, you should get in touch with my colleagues then, please include the seps that were already taken here, it'll speed things up! https://bit.ly/NI_support_NA

Wilco · March 21

Same here, ... :(

Mylifesucks · March 21

Now it says for me "Download failed" with Native Access saying that the product in the queue's download is paused.

Again I'm on MacOS 12 Monterey

And I'm on Native Access Version 3.9.1

M!ndw@rp · July 22

I now have the same issue.

The first 2 wont install because of the invallid location thing while the locations are all default.

They dont even have a name so i cant see wich pack or module it is.

Discription just says world leading sampler and he second one: the ultimate creative tool

How to fix "Installation failed: invalid location" / "Review your location ..." error messages

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