How to fix "Installation failed: invalid location" / "Review your location ..." error messages

2

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,402 mod

    @M!ndw@rp then, as suggested above, get in touch with support, link is up there. ☝️

  • prodbycamm
    prodbycamm Member Posts: 1 Newcomer

    I had this identical problem and found that just changing the content location to my external drive fixed it fine.

  • Edsie
    Edsie Member Posts: 1 Newcomer

    how about a universal solution for the same problem? instead of customer service tickets, that send you links that don't do **** all.

    Capture.PNG

  • PoorFellow
    PoorFellow Moderator Posts: 4,421 mod

    @Mert_NI , perhaps you have something to add that could help Edsie ?

  • Waterden
    Waterden Member Posts: 16 Member

    Evidently a problem here. Come on NI, I've spent a lot of money on all this.

  • Waterden
    Waterden Member Posts: 16 Member
    edited October 11

    I tried looking for the old version of NA but the only legacy version is for up to Windows 8.

    I have now wasted hours trying to sort this. Also see my prior posts. [Reference , inserted by Moderator]

  • Mert_NI
    Mert_NI Customer Care Posts: 593 mod
    Answer ✓

    Hello guys, sorry for the issue.

    Have you tried these steps below:

    In order to get NA to download the full installer we have to remove the affected products first.

    PC:

    1. Apply the following steps to the affected products: Fixing Software Update Installation Issues (Windows)
    2. Restart PC and open NA
    3. Install the product(s) from the available section
    4. NA should download and run the full installer of the latest available version now

    Mac:

    1. Navigate to the following location:  Macintosh HD > Library > Preferences >
    2. delete the following file of the affected product: com.native-instruments.product name.plist
    3. restart your computer and open NA
    4. Install the product(s) from the available section
    5. NA should download and run the full installer of the latest available version now

    Please let me know.

    I hope this helps☺️

  • Mistertoad17
    Mistertoad17 Member Posts: 14 Member

    Nope that doesn't work. I've checked not only MacintoshHD>Library>Preferences, but also MacintoshHD>Users>Library>Preferences where other copies of com.native-instruments"Productname".plist files occur. I've also tried changing locations in NativeAccess2 preferences without any effect.

    It interests method the download fails the instant you click install. It doesn't even attempt to download. Makes me think that its maybe a file check or something.

    Ade

  • victorp.sg
    victorp.sg Member Posts: 134 Advisor
    https://community.native-instruments.com/discussion/comment/184973#Comment_184973

    Can you try the following?

    — reboot your Mac computer

    — run Native Access, visit its Preferences > File Management:

    — — click on Restore Defaults button

    — — re-Browse and re-select your Download (if necessary) and Content Locations

    — — close the Preferences box

    — either in Native Access Library view and click on the Refresh icon, or quit and re-run Native Access

    — try and see if you can now install libraries and expansions—one at a time is recommended

    Please feedback if this work or does not.

  • Mert_NI
    Mert_NI Customer Care Posts: 593 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/184973#Comment_184973

    Hello Mistertoad17, can you please try the method that victorp.sg above and let us know what you are experiencing afterwards.

    If the issue persists, please create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve that issue as soon as possible.

    I hope this helps☺️

  • januarycivil
    januarycivil Member Posts: 9 Member
    edited October 18

    "… while the locations are all default." This is a sign of corruption. In this case there will be no valid folder, ever; the real answer to this issue is to trash the native access preference files. Here these are at user name/Library/Preferences. On Mac this Library is hidden. Go to Go menu, hold down option and scroll down to Library to reveal it.

    IDK why there is a Native Access.plist and a nativeaccess2.plist, but trash them both to be sure.

  • djcamharris
    djcamharris Member Posts: 3 Newcomer

    Well……I thought Germans were good at making sports cars and smart things like applications….one read through a couple of these comments and its evident that the developer of the app cooked this well and truly as for starters im on win11 some of you are on MAC and we all have the same proplem…..WOW nice work NI this comes after waiting 3 yeads to get access to my Mikro ….

    I have one thing ya'll could try as its seemingly like the app developer messed up the registry in its design from what ive read here…

    you can run this without actully installing it….close your DAW and anything else open on your machine before you start!!!

    Alllow the app to detect all the regirsty ****** this piss poor app left behind …..completly remove every entry for it….

    Reboot and try again….this has never failed me before

    i cant post links either….wHAT A CAVEMAN of an anti-spy method is that….look up Revo-uninstallr im gunna do this now too

    Download Revo Uninstaller Freeware - Free and Full Download

  • djcamharris
    djcamharris Member Posts: 3 Newcomer

    So maybe good news for you people….error still showed post revo cleanup….but at least they are actually installing

    Lets just hope they have fixed this by the next time all their customers update next lol

  • djcamharris
    djcamharris Member Posts: 3 Newcomer

    Great to also see that the app is "forward" thinking and downloads both MAC and windows install media….I certainly hope this developer no longer works at NI

  • Scott McFayen
    Scott McFayen Member Posts: 28 Member
    edited November 16

    I just got this error for the first time. It happened right after I added the serial for this product to my account. I have never installed this product before. I currently have dozens of other NI products installed and working on this computer.

    Screenshot 2024-11-15 at 10.05.01 PM.png

    Version 3.14.0 (4250839 / 1.21.0.0)

    Apple M1 Max - Sonoma 14.7.1

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