Cannot add Komplete Start to Account

Ogre · February 10

Hi! I'm a student running a club for a university and I've been working on a workshop to teach students how to create music. Part of this involves downloading and installing Native Access 2 and Komplete Start along with other related Native Instrument freeware. I'll also be introducing to students the impact of Native Instruments in the music production industry.

However, I am unable to get Komplete Start to pop up in Native Access 2 at all. It does not even show up as serial numbers on my account on the website. This is despite clicking on the single button page to add to account and getting the success page. I've checked that I've logged in to the same account on both the website and Native Access 2, and my account has a verified email. Does anyone else have the same issue? How can I solve this? I want to show students Native Instrument software but I can't if it doesn't let me even use the freeware provided.

Ogre · February 16

It magically fixed on its own now. I have no idea what changed. Got Komplete Start now.

Sunborn · February 10

https://community.native-instruments.com/discussion/26482/cannot-add-komplete-start-to-account

Hello.

"I don't see Komplete Start in Native Access"

The Komplete Start bundle contains a collection of individual Native Instruments and iZotope products.

The bundle name itself does not appear as a product entry in Native Access.

https://support.native-instruments.com/hc/en-us/articles/360015958078-What-Is-Komplete-Start

Ogre · February 10

I should reword my original statement. I do not see any of the products included in Komplete Start in my account. Refreshing does nothing.

Sunborn · February 10

https://community.native-instruments.com/discussion/comment/132230#Comment_132230

oups, that's serious...

Can you see in your Native account (website) if Komplete Start appears? Here:

https://www.native-instruments.com/en/my-account/my-products-serials-downloads/

And if appears, is it appeared as Registered or Unregistered product?

EDIT: I see now that you wrote "It does not even show up as serial numbers on my account on the website."

I have no idea why this is happening, maybe @Jeremy_NI from Customer support can help you.

Ogre · February 14

I'm still unable to add Komplete Start to my account. @Jeremy_NI do you know what may be causing this?

reffahcs · February 14

https://community.native-instruments.com/discussion/comment/133140#Comment_133140

I was about to say did you actually add Komlete Start to your account?

If you don't do this step the products included in Komplete Start won't show up in your account.

Try going here https://www.native-instruments.com/en/products/komplete/bundles/komplete-start/get-komplete-start/

The click on get free software

Then you should be at this screen

Click on get komplete start. If everything is successful you should see this screen next.

Ogre · February 14

That's what I did already. I think I might have pressed that button like 20 times now. But the only serial I see in my products is Komplete Kontrol. It seems that just getting the Komplete Start pack doesn't work.

reffahcs · February 14

If it's not showing up in your account on the website then you should probably contact account/purchase support here https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account

Ogre · February 16

It magically fixed on its own now. I have no idea what changed. Got Komplete Start now.

Cannot add Komplete Start to Account

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"I don't see Komplete Start in Native Access"

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