Hello.
The Komplete Start bundle contains a collection of individual Native Instruments and iZotope products.
The bundle name itself does not appear as a product entry in Native Access.
https://support.native-instruments.com/hc/en-us/articles/360015958078-What-Is-Komplete-Start
oups, that's serious...
Can you see in your Native account (website) if Komplete Start appears? Here:
https://www.native-instruments.com/en/my-account/my-products-serials-downloads/
And if appears, is it appeared as Registered or Unregistered product?
EDIT: I see now that you wrote "It does not even show up as serial numbers on my account on the website."
I have no idea why this is happening, maybe @Jeremy_NI from Customer support can help you.
I was about to say did you actually add Komlete Start to your account?
If you don't do this step the products included in Komplete Start won't show up in your account.
Try going here https://www.native-instruments.com/en/products/komplete/bundles/komplete-start/get-komplete-start/
The click on get free software
Then you should be at this screen
Click on get komplete start. If everything is successful you should see this screen next.
If it's not showing up in your account on the website then you should probably contact account/purchase support here https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account