Native Access 3.8.0 now live!

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Comments

  • Gordon Murrison
    Gordon Murrison Member Posts: 4 Member


    YOU ARE A GENIUS!!

    Turning off Private Relay worked. I had to also restart NTKDaemon after turning it off.

  • Ryvius
    Ryvius Member Posts: 2 Member

    Thanks everyone for your help. I finally managed to find a solution on my own after nothing else worked, it was rather easy actually. I downloaded an earlier version of Native Access (1.14.1) and everything worked fine, I was able to download all my new products as well as download my updates...

  • Hayo_NI
    Hayo_NI Product Team Posts: 316 mod

    Sorry to hear that this is the case... We'll force update in the near future. Ideally we investigate what might be causing your troubles so we can address this issue in a future build!

  • bobear
    bobear Member Posts: 15 Newcomer

    @Hayo_NI How to fix the NATIVE ACCESS GRANT PERMISSION error The problem persists. I have run NATIVE ACCESS with administrator privileges and installed NTK DEAMON to run it, but it is still the same. I am using window11

  • mykejb
    mykejb Moderator Posts: 1,680 mod

    Putting everything in the top bar takes up vertical space. If you do that you see less of the products that you launch NA to see. From a UI point of view the left side is a lot better as putting the occasional ad in there doesn't change the layout of the rest of the window.

    -- Mike

  • Hayo_NI
    Hayo_NI Product Team Posts: 316 mod

    Hey Bobear. Please reach out to support here to see what the problem may be. This'll allow us to get a better understanding of what the problem might be that you're facing and will allow us to take steps to fix it!

  • DJKenaz
    DJKenaz Member Posts: 3 Newcomer

    @Hayo_NI I submitted a ticket as I got my brand new Apple M3 Max and no matter what I do I can't download any software in Native Access. I don't get any errors just failed download. I am so bumped right now. I hope we can get this fixed soon. Is there anything I can try any things that are not in the support doc's.


    --- Jay

  • Alex66
    Alex66 Member Posts: 4 Member

    Same problem here: 'Download failed' error with v3.8.0 on MacBook Pro M1 with Sonoma.

    Looking at the 'daemon.log' it says:

    [error] [2023-09-13 21:07:55] "0x16bd1b000":RequiresActivationChecker.cpp:83 Found activated product without activation serial: 00000000-0000-0000-0000-000000000000, other serials: <serial-number>


    Please do your best to fix this issue asap, thank you.

  • Alex66
    Alex66 Member Posts: 4 Member

    Sorry I copy the wrong line from the log!

    This is the right one:

    [info] [2023-12-14 21:01:35] "0x16e4d3000":EventPublisher.cpp:238 PUBLISH: EVENT: DownloadEnqueued

    [info] [2023-12-14 21:01:35] "0x16e4d3000":EventPublisher.cpp:238 PUBLISH: EVENT: DownloadStarted

    [warning] [2023-12-14 21:01:35] "0x16dd2b000":ProductDownloader.cpp:444 Download 2f5899d5-2785-4681-acfb-78e63068392f failed with error could not parse Metalink document. Moving to failed queue

    [info] [2023-12-14 21:01:35] "0x16e4d3000":EventPublisher.cpp:238 PUBLISH: EVENT: DownloadFailed Error: 13)

  • Alex66
    Alex66 Member Posts: 4 Member

    I can confirm that after disabling 'Private relay' it works!

    1) Shut down 'NTK daemon' from activity monitor

    2) Disable 'Private Relay'

    3) Relaunch Native Access 3.8

    4) Download works!

  • BIF
    BIF Member Posts: 950 Guru

    Thank you for the update. It took half an eon to install, but it seemed to go okay. I'm researching the product upgrades now for Hardware Connection Service, Kontakt 7, and Maschine 2...BEFORE I update them.

    Trust. (but verify)

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