Please help me with the transfer
First of all, I already received the Transfer ID from the seller
And I thought I had completed the transfer, but it didn't apply
When I tried to apply it again, it said it was already registered
I asked through support, but they told me to prove the purchase, but I don't have a receipt because it was a used transaction
For me, the transfer ID and a few serial numbers that the seller gave me are all there is
Is mail through support the only way to solve it?
Best Answer
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How and where did you buy?
Maybe a screenshot of the conversation and the payment can be accepted as a receipt.
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Answers
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How and where did you buy?
Maybe a screenshot of the conversation and the payment can be accepted as a receipt.
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My girlfriend bought it and gave it to me as a gift. Should I send the deposit details?
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I guess. Your girlfriend should have a valid receipt anyway.
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If I get a response from Support, I'll send it again
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Yes , opening a ticket with support is the only way of solving your problem. Nobody in the forum can help you with it. There is a sale going on which increase response times. So give support a week to answer and if they do not answer by then then politely update your ticket to let support know that you are still waiting !
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