Please help me with the transfer

gurani

First of all, I already received the Transfer ID from the seller

And I thought I had completed the transfer, but it didn't apply

When I tried to apply it again, it said it was already registered

I asked through support, but they told me to prove the purchase, but I don't have a receipt because it was a used transaction

For me, the transfer ID and a few serial numbers that the seller gave me are all there is

Is mail through support the only way to solve it?

benMaj7

How and where did you buy?

Maybe a screenshot of the conversation and the payment can be accepted as a receipt.

benMaj7

How and where did you buy?

Maybe a screenshot of the conversation and the payment can be accepted as a receipt.

gurani

https://community.native-instruments.com/discussion/comment/115212#Comment_115212

My girlfriend bought it and gave it to me as a gift. Should I send the deposit details?

benMaj7

https://community.native-instruments.com/discussion/comment/115213#Comment_115213

I guess. Your girlfriend should have a valid receipt anyway.

gurani

https://community.native-instruments.com/discussion/comment/115214#Comment_115214

If I get a response from Support, I'll send it again

PoorFellow

https://community.native-instruments.com/discussion/19718/please-help-me-with-the-transfer

Yes , opening a ticket with support is the only way of solving your problem. Nobody in the forum can help you with it. There is a sale going on which increase response times. So give support a week to answer and if they do not answer by then then politely update your ticket to let support know that you are still waiting !