Please help me with the transfer

gurani
gurani Member Posts: 3 Newcomer
edited October 22 in Komplete General

First of all, I already received the Transfer ID from the seller

And I thought I had completed the transfer, but it didn't apply

When I tried to apply it again, it said it was already registered

I asked through support, but they told me to prove the purchase, but I don't have a receipt because it was a used transaction

For me, the transfer ID and a few serial numbers that the seller gave me are all there is

Is mail through support the only way to solve it?

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Best Answer

  • benMaj7
    benMaj7 Member Posts: 14 Member
    Answer ✓

    How and where did you buy?

    Maybe a screenshot of the conversation and the payment can be accepted as a receipt.

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