Maschine 2 serial problem

hi!

I have a maschine mk2 not used for the past 5 years.

I try to install an activate maschine2 software , i add the serial write on the DVD and native access say to me it's ok.

But maschine software isn't add on my "products and serial section" in my account.

I try to install maschine with the legacy download, it open but on native access i can only find in demo mode.

I try to cancel XML file, the users file too, reinstall native access and maschine but nothing changes.

I try to write to the support but they not answer me.

Anyone had the same problem? Or maybe some tips for resolve?

I use win11

Thanks you all

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Native Access 2

Maschine 2 SW

Maschine MK2

Maschine Mikro MK2

Windows

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PoorFellow

But maschine software isn't add on my "products and serial section" in my account.

For this type of problem you will need the help of N.I. Support (all) , because you will need the product to be on account first before you can expect it to appear in Native Access. You could also check if you have more N.I. accounts and make sure that you are logged into the correct account. If you need merging of two accounts then you also need to ask N.I. Support (all) .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Scarper 23

UPDATE.

i contact NI support, the serial for maschine 2 its already added on my account, i can see it. It's the serial write behind the maschine2 software DVD i have. So it's ok.

i tell them my problem and have aswers like:

""However, this is an old, discontinued software, which is why it is not appearing in Native Access.Native Instruments’ Maschine 3 software is not compatible with the Maschine Mk2 controller. Native Instruments has discontinued software support for older hardware models such as the Maschine Mk1, Maschine Mk2, Maschine Mikro Mk1, and Maschine Mikro Mk2. This decision allows the company to focus on developing newer software and hardware.
Although the Maschine Mk2 controller does not work with the Maschine 3 software, you can still use it with the Maschine 2 software. However, please note that future operating system updates may affect functionality.
Some users have attempted to use the Maschine Mk2 controller with the Maschine 3 software, but with limitations and without official support.""

The next aswer was:

""Unfortunately, this is not the case as the item is discontinued and discontinued items are never tested for any new operating systems.""

What i need to do?? I download from the NI site the maschine 2.17.5 and it's supported by windows11 from the 2.14.5 version i think.

i don't see the problem, i only want to use the software what i paid for.

i see some recently videos about people usin maschine mk2 with maschine2 software, why i can't do it?

i try to install on win 10 but without result.

please if someone was in my same situation, tell me the step for play maschine.

thanks to all

maniacintosh81

What serial you see in your account: The one for Maschine Mk2 (the hardware) or the one for Maschine 2 software? Or even both?

In my account I have following entries:

Machine 2 for Maschine Mk3 (the software license)

MASCHINE Mk3 NI 25 Ultraviolet HW (may Maschine controller)

I am not sure about it but maybe Maschine Mk2 hardware was released still with Maschine software version 1.x. At least I read this in an early review of the Mk2 controller. If your controller was originally delivered with 1.x software you are most likely missing the license for 2.x software. But 1.x software isn't supported at all anymore. I am pretty sure it needs Native Access 1 or even Service Center to activate - both don't work anymore in 2025. It isn't possible to buy an upgrade to or a full version of Maschine 2.x since the release of Maschine 3.x software - except for second hand licenses. You can buy Maschine 3.x software but well that won't work with Mk2 controller.

If you really have a Maschine 2.x software license in your account in My products and serials make shure you use the same account on website and in Native Access.

If it is really a 2.x license and still don't work only support can help. Sounds like if they misunderstood you in that case. Maybe @Jeremy_NI can have a look into it?

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