Maschine 2 serial problem

Scarper 23

hi!

I have a maschine mk2 not used for the past 5 years.

I try to install an activate maschine2 software , i add the serial write on the DVD and native access say to me it's ok.

But maschine software isn't add on my "products and serial section" in my account.

I try to install maschine with the legacy download, it open but on native access i can only find in demo mode.

I try to cancel XML file, the users file too, reinstall native access and maschine but nothing changes.

I try to write to the support but they not answer me.

Anyone had the same problem? Or maybe some tips for resolve?

I use win11

Thanks you all

PoorFellow

But maschine software isn't add on my "products and serial section" in my account.

For this type of problem you will need the help of N.I. Support (all) , because you will need the product to be on account first before you can expect it to appear in Native Access. You could also check if you have more N.I. accounts and make sure that you are logged into the correct account. If you need merging of two accounts then you also need to ask N.I. Support (all) .

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

.