Instrument Library Missing

I recently switched to a new PC and had bought 40s very own keys on my old PC, and it is not appearing in my Library or Products. I have uninstalled it from the old device and it is still not appearing.
If anybody knows the solution please let me know.
much appreciated,
CMC
Answers
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First thing is to check your NI Account online and confirm that 40's Keys is registered to your account and available to be installed.
If it is good to go in your account - it will be good to go in Native Access - these two are mirrors
Using the same credentials you use to login into your NI account - login to Native Access (must be v3.18.1 or higher) and check again.
If it still does not appear - you may have OS issues or other issues - would be helpful to see a screencap of your Native Access "ALL" view - so we can see where this product is (or is not).
The NI account check is the key tho - if it is not there - you do not own it. And it will not appear in NA.
Let us know how it goes.
VP
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