Instrument Library Missing

CMC · July 9

I recently switched to a new PC and had bought 40s very own keys on my old PC, and it is not appearing in my Library or Products. I have uninstalled it from the old device and it is still not appearing.

If anybody knows the solution please let me know.

much appreciated,

CMC

CMC · July 13

Thanks for the help, I will get in contact with sales support.

CMC.

Vocalpoint · July 9

https://community.native-instruments.com/discussion/46499/instrument-library-missing

First thing is to check your NI Account online and confirm that 40's Keys is registered to your account and available to be installed.

If it is good to go in your account - it will be good to go in Native Access - these two are mirrors

Using the same credentials you use to login into your NI account - login to Native Access (must be v3.18.1 or higher) and check again.

If it still does not appear - you may have OS issues or other issues - would be helpful to see a screencap of your Native Access "ALL" view - so we can see where this product is (or is not).

The NI account check is the key tho - if it is not there - you do not own it. And it will not appear in NA.

Let us know how it goes.

VP

PoorFellow · July 9

What VP wrote :

latest version of Native Access for your OS

MY PRODUCTS, SERIALS, AND DOWNLOADS page

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CMC · July 12

Thanks for the replies,

The strange thing is that 40's keys appears in my order history but not in my products and serial section. Any advice on this?

CMC.

CMC · July 12

@Vocalpoint

PoorFellow · July 12

https://community.native-instruments.com/discussion/comment/233893#Comment_233893

Please do not post screenshots that shows your product serials or other personal information (I made an edit of your pictures).

Check you purchase confirmation email to make sure that it does not contain any serial for you to redeem in latest version of Native Access for your OS .

Otherwise then if you are sure that the purchase were made for the same account as shown and as logged into in Native Access then only N.I. Support (all) can help you clear up this mystery.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

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Vocalpoint · July 12

https://community.native-instruments.com/discussion/comment/233892#Comment_233892

Order history does not automatically mean Native Access success.

Your product listing screencaps indicate no instance of 40's Drums anywhere.

So that is the reason for your initial problem.

Either you received a serial you have not registered with NA - or there is an issue with this order.

As PoorFellow suggests - might be time to contact Sales support and find out what is up with that order.

VP

CMC · July 13

Thanks for the help, I will get in contact with sales support.

CMC.

Instrument Library Missing

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