Summer of Sound Going So Well That NI is Dropping Money on the Floor

commonhare

Fan here.

- trying to upgrade to 15;

- NI takes credit card payment;

- order "UNDER REVIEW" without explanation;

- order "REFUNDED" without explanation;

- lost $4 on next day's exchange rate!

HEY! TRYING TO BUY 15 HERE.

Anyone else experiencing Understaffed Summer of Sound fun?

PoorFellow

https://community.native-instruments.com/discussion/45958/summer-of-sound-going-so-well-that-ni-is-dropping-money-on-the-floor

Alas then the forum can not help fix such issues , please contact N.I. Support (all) to have them help explain and fix the issue.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Jeremy_NI

@commonhare We're investigating your case at the moment. We don't know yet what happened exactly, it seems there was a problem of communication with the debit/credit card. We'll let you know when we've got news on the topic. In the meantime you can try to pay with Paypal.

commonhare

Fine. To make it up to me you can add Session Guitarist: Pedal Steel. Lemme know when it's finished.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/230835#Comment_230835

This you will have to check with my colleagues, they're the ones with the right tools to assist you.