Summer of Sound Going So Well That NI is Dropping Money on the Floor

commonhare · June 16

Fan here.

- trying to upgrade to 15;

- NI takes credit card payment;

- order "UNDER REVIEW" without explanation;

- order "REFUNDED" without explanation;

- lost $4 on next day's exchange rate!

HEY! TRYING TO BUY 15 HERE.

Anyone else experiencing Understaffed Summer of Sound fun?

PoorFellow · June 16

https://community.native-instruments.com/discussion/45958/summer-of-sound-going-so-well-that-ni-is-dropping-money-on-the-floor

Alas then the forum can not help fix such issues , please contact N.I. Support (all) to have them help explain and fix the issue.

In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Jeremy_NI · June 16

@commonhare We're investigating your case at the moment. We don't know yet what happened exactly, it seems there was a problem of communication with the debit/credit card. We'll let you know when we've got news on the topic. In the meantime you can try to pay with Paypal.

commonhare · June 16

Fine. To make it up to me you can add Session Guitarist: Pedal Steel. Lemme know when it's finished.

Summer of Sound Going So Well That NI is Dropping Money on the Floor

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