Traktor pro 3 hangs when using kontrol s3 controller

fern

Hello my friends -- apologies if this is not the right forum for this!

I have been experiencing a frustrating issue and I was wondering if anyone has encountered it before or could offer advice. I am on a very new laptop with Windows 11 version 21H2. I recently purchased a traktor kontrol s3 dj controller, and as of right now, attempting to enable the traktor kontrol s3 audio device in traktor pro causes traktor pro to immediately freeze up. (If I choose not to enable the audio device when connecting, traktor pro 3 runs fine and I am able to play sound from my laptop speakers using asio4all.)

I have been through numerous old forum threads and reddit posts and troubleshooting guides about issues vaguely similar to this one, but none of them are quite the same, and none of the solutions have worked for me. I've rebooted, reinstalled the kontrol s3's drivers multiple times, reinstalled traktor pro3 multiple times, run windows' audio troubleshooter multiple times, checked all of my audio files for corruption, and shuffled the order in which I've done these things. The one thing I found is that disabling the traktor kontrol s3 output device in the Windows sound settings prevents traktor pro 3 from hanging, but also prevents it from outputting any sound to headphones or speakers, and removes all options from the output routing drop-down menus.

Also, if it is relevant, the controller worked perfectly fine (after some slight configuring) a few days ago, and between then and now I encountered an issue with another program that led me to reinstall Windows.

Any help or advice or suggestions or anything at all anyone has would be appreciated so much!!! This issue is very frustrating and I am getting tired of seeing the same purple links for every new search query I try :P

--Fern

Matt_NI

@Ryan @ NI is that something you have seen before?

Stevan

What other audio devices do you see in Audio Devices drop-down menu?

I have the same issue on W10 when I try to connect my Xone 96 along with any other USB audio interface or if I connect a controller with built in audio interface. I had to completely switch over to mac.

Ryan_NI

Hey Fran,

sorry to hear you've been dealing with this! I'm also curious about what @Stevan has asked.

It's a long shot, but some of the tips in the link below might be able to help, give it a shot and let me know how it goes.

https://support.native-instruments.com/hc/en-us/articles/209571729-Windows-Tuning-Tips-for-Audio-Processing

Wyley

https://community.native-instruments.com/discussion/comment/2275#Comment_2275

A lot of people are giving windows os a hard time. Who is actually to blame is the manufacturer of the computer that windows is installed on. These manufacturers are heartless, they preload load and embed junk ware, wanna monitor your usage and use ad hoc means for drivers that are used for most functions like networking for example. Their job is to get a working computer out the door for most needs except when you wanna do things in realtime.

You can get a used 2-3 year old Mac and install windows 11 if you absolutely need it and not worry about dealing with optimization ******.

Stevan

https://community.native-instruments.com/discussion/comment/2561#Comment_2561

It was Traktor issue in my case. I tested on Windows versions of Ableton and FL Studio - no such issues.

I would never use Windows on mac though. At least for audio processing.

Wyley

https://community.native-instruments.com/discussion/comment/2580#Comment_2580

What I found interesting is that my laptop doesn't heat up as much on my Mac with windows than it does with Mac OS running Traktor.

Now with that said I would never use windows seriously for anything other than making a resumé