Traktor Pro 3 LE for Z1 to Traktor Pro 4

andre philippe
andre philippe Member Posts: 6 Newcomer
in Native Access

Hi,

I have Traktor Pro 3 LE for Z1 and I bought "update Traktor 4" but it's impossible registered Traktor Pro 4.

just Demo Version.

i installed with native access and i can't registered T4. In native access i can see Traktor Pro 3 LE for Z1 (Traktor T3 LE and Traktor Pro 4 demo.

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  • red_nick
    red_nick Member Posts: 337 Pro

    Is Traktor LE actually Traktor Pro? That update might not work on LE

  • andre philippe
    andre philippe Member Posts: 6 Newcomer

    hi, thanks for your message..

    but :

    Please note that the following products were included with Traktor Pro 3 until 16/07/2024: Traktor Kontrol S2 Mk3 Traktor Kontrol S3 Traktor Kontrol S4 Mk3 Traktor X1 Mk3 Traktor Kontrol Z1 If you purchased one of these products before 17/07/2024, you are eligible for the update offered here. If you purchased one of these products on or after 17/07/2024, you already have Traktor Pro 4 and only need to install it from the Service Center. ©
  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    Answer ✓
    https://community.native-instruments.com/discussion/44669/traktor-pro-3-le-for-z1-to-traktor-pro-4

    Hello andre philippe, please keep in mind, that it is not possible to update the Traktor 3 LE to Traktor Pro 4. Hovewer, we can check the situation individually. Therefore, can you please create a support ticket or open a chat support using the link below:

    https://bit.ly/NI_support_NA

    So our team can help you further to solve that as soon as possible.

    I hope this helps☺️

  • andre philippe
    andre philippe Member Posts: 6 Newcomer

    Hi,

    Thanks, i'm disapointed …

    Note Support ticket :

    Native Instruments - #4540022]

    thanks

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    https://community.native-instruments.com/discussion/comment/223350#Comment_223350

    Hello andre phillippe, I checked your ticket and it seems like it is assigned to one of my colleagues so you will get an answer as soon sa possible.

    I hope this helps☺️

  • andre philippe
    andre philippe Member Posts: 6 Newcomer

    Hello,
    I haven't heard anything from support.
    I still can't import my license into Massive Instrument.

    2025-04-25 15_19_09-Présentation1 - PowerPoint.jpg


    I received an email from sales telling me that the Traktor 4 (upgrade version) license number was registered, but now I no longer have it in my license account!
    It's definitely very complicated.
    There's no information about the Traktor 3 version, whether it's the full version or not. It's not mentioned anywhere.
    I'm in the process of purchasing a full Traktor 3 license...

    Thanks

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/223491#Comment_223491

    Hello andre philippe, I checked your ticket and your account, it seems like you had a Traktor Pro 4 Update for Traktor Pro 3, which requires Traktor Pro 3 a s a base product. This was the reason why you were having this issue. However, when I checked your account, it seems like you have just registered the Traktor Pro 3 and Traktor Pro 4 Update for Traktor Pro 3 in your account. So I assume that the issue is resolved. Can you please confirm that?

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    https://community.native-instruments.com/discussion/comment/223491#Comment_223491

    Hello andre philippe, does the issue persist?

  • andre philippe
    andre philippe Member Posts: 6 Newcomer
    Answer ✓

    Hi

    Thanks a lot everybody.

    I bought traktor 3 pro used and it’s work !

    Resolved !

  • Mert_NI
    Mert_NI Customer Care Posts: 930 mod
    https://community.native-instruments.com/discussion/comment/223881#Comment_223881

    Hello andre philippe, great to hear. So I'm closing your support ticket as well. Have a good time using your products.

    I hope this helps☺️

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