Native Access won't let me install my purchased products.

Ticer

I did update everything i could and it still doesn't work.
When I click the download button it says "download failed" instantly.
Now I noticed that in my Account the products that won't install are not registered, so I think thats the problem. How can I change that?

Thanks in advance!

Mert_NI

https://community.native-instruments.com/discussion/44337/native-access-wont-let-me-install-my-purchased-products

Hello Ticer,

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay

However, if the issue is related about the registration, we will need some personal informations(serial number, email address, etc.) to be able to solve that, individually. So, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

Ticer

Hi, Thank you very much!

I tried what you suggested, unfortunately it did not help.
In the end I contacted support and now finally I managed to solve the problem.
All I needed to do was to click the Button "restore defaults" in Native Accsess → Preferences → File Management.

Anyway I'm glad I finally can use my stuff now. and thanks for your help!

PoorFellow

https://community.native-instruments.com/discussion/44337/native-access-wont-let-me-install-my-purchased-products

Now I noticed that in my Account the products that won't install are not registered, so I think thats the problem. How can I change that?

First make sure that you are logged into the same correct account with correct credentials also in Native Access , you should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products. Also the serial could be listed in any emails that you got from N.I. , please check emails including spam folder.

If a serial lists as not registered then use it in the add serial function in latest version of Native Access for your OS.

Else then if you have not received the product or not received any serial to redeem then contact N.I. Purchase Support

In case that you need guidance contacting support : Please read : how to get support !

Mert_NI

https://community.native-instruments.com/discussion/44337/native-access-wont-let-me-install-my-purchased-products

Hello Ticer,

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay

However, if the issue is related about the registration, we will need some personal informations(serial number, email address, etc.) to be able to solve that, individually. So, can you please create a support ticket or open a chat support using the link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

Ticer

Hi, Thank you very much!

I tried what you suggested, unfortunately it did not help.
In the end I contacted support and now finally I managed to solve the problem.
All I needed to do was to click the Button "restore defaults" in Native Accsess → Preferences → File Management.

Anyway I'm glad I finally can use my stuff now. and thanks for your help!