Retro Machines and Vintage Organ download failing on Mac for Komplete 15 upgrade

Dan C

Tried all the recommendations, no dice. Solution would be great. Only Retro Machines and Vintage Organs downloads failing-all other upgrades with Komplete 15 downloaded perfectly. Seems I'm not alone with this problem.

Mert_NI

Hello Dan,

I see that PoorFellow's suggestions are correct suggestions which can help you to solve the issue.

If you are using MacOS, and If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

If this is not the option or you are using Windows, then sending you the direct download links can be helpful to solve that subject.

I checked your email address and it seems like there is no support ticket created by your account.

So, can you please create a siupport ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

PoorFellow

https://community.native-instruments.com/discussion/40752/retro-machines-and-vintage-organ-download-failing-on-mac-for-komplete-15-upgrade

Tried all the recommendations, no dice.

If so then contact N.I. Native Access and Installation Support . In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care

Else : Be sure that you using latest version of Native Access for your OS

Have you done all the Mac users must do when using N.I. software ? : ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Also then please check that iCloud Private Relay has been turned off : Native Access Error Message: "Download failed" (macOS)

Also then do not use Clean My Mac.

And quote Kymeia : if using Sequoia then N.I. apps must be added to the Local Network

If problem persists then please contact N.I. Native Access and Installation Support .

Dan C

Thanks PoorFellow, tried it all and no dice.

PoorFellow

https://community.native-instruments.com/discussion/comment/205334#Comment_205334

Please do NOT open duplicate discussions on same topic ! Your duplicate thread has been deleted.

Community Code of Conduct - Please read before posting : Keep It Tidy .Don’t cross-post the same thing in multiple topics.

If problem persists then please contact N.I. Native Access and Installation Support .

In case that you need guidance contacting support then please read the : How to contact NI Support and How to get in touch with our Customer Care , especially the section about log-in at page

If you have a problem using the support site then since functionality or lack of same could be a browser issue then also try another browser with no extensions and all cookies accepted(my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use)

If you persists to be unable to use the support site (?) then I can get Customer Care to help you make a ticket when the Customer Care person is back.

PoorFellow

Tried all the recommendations, no dice.

P.S. Since you wrote that you tried all solutions already then it didn't occur to me to suggest the below , but I would just like to make sure that you have tried the Native Access Error Message: Download Failed: "Unknown error" ?

And actually then prior to deleting any ISO in the downloads folder then you also try to see if you can install by running the ISO file content rather than deleting it , but if it doesn't work then try the delete suggestion.
Ref. : Once downloaded, you need to click on the iso file, the installer should show on your desktop, open, then right-click the pkg file, choose open, when the message "...installer can't be opened" choose Open. It's the same on Ventura,

And also then you ought to check that you have sufficient space on drives (including for download) :

reffahcs 2024-03-07 (instruction screenshots included in the original post)

Check with Disk Utility to see if you have any snapshots that are taking up space.

You'll have to enable show snapshots first though if you haven't already.

You can also verify this by going to the terminal and typing du -H

If NA is complaining about disk space, more than likely you will see a difference in free space in the terminal compared to Disk Utility.

D-One

Full install or upgrades? If upgrade read this:

https://community.native-instruments.com/discussion/28759/i-have-3-updates-showing-in-native-access-that-fail-to-download-intel-mac-can-anyone-help

PoorFellow

@Jeremy_NI , could you please check and make sure that Dan C got in contact with support and if not then help him do so ?

Mert_NI

https://community.native-instruments.com/discussion/comment/206398#Comment_206398

I'm on it PoorFellow, no worries☺️

Mert_NI

Hello Dan,

I see that PoorFellow's suggestions are correct suggestions which can help you to solve the issue.

If you are using MacOS, and If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

If this is not the option or you are using Windows, then sending you the direct download links can be helpful to solve that subject.

I checked your email address and it seems like there is no support ticket created by your account.

So, can you please create a siupport ticket or open a chat support using this link below:

https://bit.ly/NI_support_NA

So our team can help you further to solve that as soon as possible.

I hope this helps☺️

Dan C

FYI. All that was required was to uninstall and reinstall the instruments receiving the error messages, which was not recommended as something to try. Not all the other suggestions, which I mentioned I had already tried and you continue to recommend.

PoorFellow

https://community.native-instruments.com/discussion/comment/206974#Comment_206974

FYI. All that was required was to uninstall and reinstall the instruments receiving the error messages

A bit hard to suggest that you "uninstall and reinstall the instruments receiving the error messages" when you claim that "Only Retro Machines and Vintage Organs downloads failing" , which suggests that you can not download in the first place. Then how are we to know that there is anything to uninstall let alone install if the download is failing ?

Perhaps there has been some sort of communication error here , never the less then I have to work with the information that I am given and as you can see then what I suggested were what was supposed to be suggested on the background of the information that was received.

Of course none of us is infallible and if I have failed here then you have my most sincere apology. I am doing my best with the information available , and I am not a N.I. support employee but a forum user with no other insight than what I have learned here (Moderators here do not have any access to support information that you do not have yourself).