“Locked by Customer Support”

Keyboard.Goblin

Hi all,

Hoping someone can help me

I recently purchased a used komplete a61 and have been trying to register my serial number into Native Access with no luck.

I was originally told that my number was ready to register from the seller. Received an error saying “Blocked by customer support”. Reached out to NI and was told that my account was open and ready to register. Same issues. I was then told by a different NI help member that I needed to contact the seller so that could transfer me registration. Did that. Seller was then told by NI that my device is already deregistered and ready to go. I’m still getting the same error about it being locked by customer support and am out of ideas. Any help would be great because I’m just running in circles at this point

Jeremy_NI

Well, @Keyboard.Goblin Please get back to my colleagues if you need clarification. I see that my colleagues replied to your request on Monday and to the buyer yesterday. You're already in contact with the right people, simply get back to them with your questions and the information you shared here.

PoorFellow

https://community.native-instruments.com/discussion/39901/locked-by-customer-support

Only support can fix these things however since functionality or lack of same could be a browser issue then also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser ,depending on what you do not usually use) . Please try that and report back here.

Else : @Jeremy_NI , could you please check up on the issue here ?

Jeremy_NI

Well, @Keyboard.Goblin Please get back to my colleagues if you need clarification. I see that my colleagues replied to your request on Monday and to the buyer yesterday. You're already in contact with the right people, simply get back to them with your questions and the information you shared here.