I don't have the Maschine software in Native Access but have added the serial number many times

zacharrisDJ

Can anyone help? this is on a high spec Windows 11 laptop, I have tried Native access 1 and 2

PoorFellow

https://community.native-instruments.com/discussion/39564/i-dont-have-the-maschine-software-in-native-access-but-have-added-the-serial-number-many-times

Be sure to be using latest version of Native Access for your OS ,

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Then if product is compatible with your OS (is compatible with Windows 11) and problem persists then N.I. Native Access and Installation Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

Please notice that support response time is longer than usual due to the ongoing sale at the N.I. website.

PoorFellow

https://community.native-instruments.com/discussion/39564/i-dont-have-the-maschine-software-in-native-access-but-have-added-the-serial-number-many-times

Be sure to be using latest version of Native Access for your OS ,

Else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

Then if product is compatible with your OS (is compatible with Windows 11) and problem persists then N.I. Native Access and Installation Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .

Please notice that support response time is longer than usual due to the ongoing sale at the N.I. website.