I've purchased two libraries on Saturday morning but I haven't received any serial code so far. Order status: "in progress". Is it normal having to wait that long?
@SdS I don't see any request from you in our system. Please get in touch here: https://bit.ly/n1orders And check this if you need to: https://bit.ly/NI_Support_How
OK, problem resolved. Just downloaded both libraries, sound amazing. Thanks again all @ NI_support.
Usually it isn't normal. All my software or library purchases were added practically immediately to my account after payment. Try to contact order support to get things sorted out.
Allright, thanks.
Problem may solve itself in a couple of days and then again it might not. To speed up things then as suggested by maniacintosh81 then contact N.I. Purchase Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .
OK Thanks, I'll give it a couple of days more. But apparently, they've made it as complicated as possible to get in touch with them. Much more complicated than paying them obviously.
@Jeremy_NI , I don't know if this needs a 'bump' (?)
I did (email ticket #4442600) and I'm awaiting their answer. Thanks for the help.
