Purchased but still no serial after two days.
I've purchased two libraries on Saturday morning but I haven't received any serial code so far. Order status: "in progress". Is it normal having to wait that long?
Best Answers
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@SdS I don't see any request from you in our system. Please get in touch here: https://bit.ly/n1orders And check this if you need to: https://bit.ly/NI_Support_How
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OK, problem resolved. Just downloaded both libraries, sound amazing. Thanks again all @ NI_support.
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Answers
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Usually it isn't normal. All my software or library purchases were added practically immediately to my account after payment. Try to contact order support to get things sorted out.
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Allright, thanks.
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Problem may solve itself in a couple of days and then again it might not. To speed up things then as suggested by maniacintosh81 then contact N.I. Purchase Support , In case that you need guidance contacting support : How to contact NI Support and How to get in touch with our Customer Care .
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OK Thanks, I'll give it a couple of days more. But apparently, they've made it as complicated as possible to get in touch with them. Much more complicated than paying them obviously.
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@Jeremy_NI , I don't know if this needs a 'bump' (?)
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@SdS I don't see any request from you in our system. Please get in touch here: https://bit.ly/n1orders And check this if you need to: https://bit.ly/NI_Support_How
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I did (email ticket #4442600) and I'm awaiting their answer. Thanks for the help.
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OK, problem resolved. Just downloaded both libraries, sound amazing. Thanks again all @ NI_support.
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