Maschine 3.0 software still not in Native Access (ordered 3 days ago)

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Answers

  • dusty
    dusty Member Posts: 16 Member

    had a look in NativeAccess.xl — and a search showed that product entries for Maschine 3 and Maschine Central Library are there (although there seems to be entries for plenty of product that dont appear)

    i've put " STRING_ID_HERE" in case the code there is unique and i shouldn't post it publicly.Hope this helps …—

    <Product version="3">
    <UPID>STRING_ID_HERE/UPID>
    <Name>Maschine 3</Name>
    <InternalName>Maschine 3 Application</InternalName>
    <Type>App</Type>
    <RegKey>Maschine 3</RegKey>
    <SNPID>M3A</SNPID>
    <AuthSystem>RAS3</AuthSystem>
    <BinName>Maschine 3</BinName>
    <PluginID>STRING_ID_HERE</PluginID>
    <VST3ID>STRING_ID_HERE</VST3ID>
    <HostMode>Both</HostMode>
    <Company>Native Instruments GmbH</Company>
    <Icon>maschine</Icon>
    </Product><Product version="1">
    <UPID>STRING_ID_HERE</UPID>
    <Name>Maschine Central</Name>
    <Type>Content</Type>
    <RegKey>Maschine Central</RegKey>
    <SNPID>2D4</SNPID>
    <AuthSystem>RAS3</AuthSystem>
    <Relevance>
    <Application minVersion="2" nativeContent="true">Maschine</Application>
    <Application nativeContent="true">Massive</Application>
    <Application nativeContent="false">KKontrol</Application>
    <Application minVersion="4.2" nativeContent="true">Battery</Application>
    <Application minVersion="6" nativeContent="true">Reaktor</Application>
    </Relevance>
    <PoweredBy>Maschine</PoweredBy>
    <Visibility>0x07</Visibility>
    <Company>Native Instruments GmbH</Company>
    <NKSEnabled>true</NKSEnabled>
    <Icon>maschine</Icon>
    </Product>

    —

  • PoorFellow
    PoorFellow Moderator Posts: 4,303 mod
    https://community.native-instruments.com/discussion/comment/190892#Comment_190892
    https://community.native-instruments.com/discussion/comment/190774#Comment_190774

    You need to promptly respond to support and keep working with support to fix the issue.

  • dusty
    dusty Member Posts: 16 Member
    https://community.native-instruments.com/discussion/comment/190975#Comment_190975

    i have. i sent my invoice / order confirmation to a support ticket that I opened yesterday and then this morning i got an email (from a different, new to me support ticket) asking for my invoice again (which i then submitted).

    Oddly at the top of Native Access ever since i registered my new Maschine Mikro the header banner changed to "Get The Most Out Of Maschine - Discover More" so the registeration affected some change

    Get More Out of Maschine.jpg

  • PoorFellow
    PoorFellow Moderator Posts: 4,303 mod
    https://community.native-instruments.com/discussion/comment/191017#Comment_191017

    i have. i sent my invoice / order confirmation to a support ticket that I opened yesterday and then this morning i got an email (from a different, new to me support ticket) asking for my invoice again (which i then submitted).

    Then let's hope that support gets you sorted soon 🙂

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod
    https://community.native-instruments.com/discussion/comment/191017#Comment_191017

    My colleagues will get back to you, thanks for your patience.

  • lyapun
    lyapun Member Posts: 6 Newcomer

    I have the same issue on Mac Os Sonoma. It's so dissapointing first experience with the product. Chat bot said that ticket is created, but how long I should wait for the response now?

  • PoorFellow
    PoorFellow Moderator Posts: 4,303 mod
    https://community.native-instruments.com/discussion/comment/191138#Comment_191138

    I have the same issue on Mac Os Sonoma.

    Be sure to be using latest version of Native Access for your OS , else try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

    Chat bot said that ticket is created, but how long I should wait for the response now?

    Response time typically is within a few workdays , it depends highly on load but ought to be within a week. Also please notice that N.I. support does not work weekends or holidays.

  • lyapun
    lyapun Member Posts: 6 Newcomer
    https://community.native-instruments.com/discussion/comment/191173#Comment_191173

    I'm on the latest version and removing the XML file didn't help.

    This is the worst experience I ever had buying something in my life. It just doesn't work and I need to wait days for the response.

  • PoorFellow
    PoorFellow Moderator Posts: 4,303 mod
    edited November 14
    https://community.native-instruments.com/discussion/comment/191177#Comment_191177

    This is the worst experience I ever had buying something in my life. It just doesn't work and I need to wait days for the response.

    Actually then in day time on work days then N.I*. has now made chat support for the N.I. Native Access and Installation Support , once you get past the bot that is 😉 , and if support is not too busy - I don't know how long time people will have to wait online for it to be their turn if.

    But if you think that N.I. is bad then I hope for your sake that you never get to experience really poor product support. N.I. is no little shop and they do offer support , you just have to show a little patience but you ought to get there.

    P.S.

    Since you did not tell which product is in question then please also notice that Native Access will not show products not compatible with your OS. (I can not automatically assume that you are referring to Maschine 3.0 just because that you post here)

    Compatibility of Native Instruments Products on mac OS

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