Maschine 3.0 software still not in Native Access (ordered 3 days ago)

had a look in NativeAccess.xl — and a search showed that product entries for Maschine 3 and Maschine Central Library are there (although there seems to be entries for plenty of product that dont appear)

<Product version="3">
<UPID>STRING_ID_HERE/UPID>
<Name>Maschine 3</Name>
<InternalName>Maschine 3 Application</InternalName>
<Type>App</Type>
<RegKey>Maschine 3</RegKey>
<SNPID>M3A</SNPID>
<AuthSystem>RAS3</AuthSystem>
<BinName>Maschine 3</BinName>
<PluginID>STRING_ID_HERE</PluginID>
<VST3ID>STRING_ID_HERE</VST3ID>
<HostMode>Both</HostMode>
<Company>Native Instruments GmbH</Company>
<Icon>maschine</Icon>
</Product><Product version="1">
<UPID>STRING_ID_HERE</UPID>
<Name>Maschine Central</Name>
<Type>Content</Type>
<RegKey>Maschine Central</RegKey>
<SNPID>2D4</SNPID>
<AuthSystem>RAS3</AuthSystem>
<Relevance>
<Application minVersion="2" nativeContent="true">Maschine</Application>
<Application nativeContent="true">Massive</Application>
<Application nativeContent="false">KKontrol</Application>
<Application minVersion="4.2" nativeContent="true">Battery</Application>
<Application minVersion="6" nativeContent="true">Reaktor</Application>
</Relevance>
<PoweredBy>Maschine</PoweredBy>
<Visibility>0x07</Visibility>
<Company>Native Instruments GmbH</Company>
<NKSEnabled>true</NKSEnabled>
<Icon>maschine</Icon>
</Product>

i have. i sent my invoice / order confirmation to a support ticket that I opened yesterday and then this morning i got an email (from a different, new to me support ticket) asking for my invoice again (which i then submitted).

Oddly at the top of Native Access ever since i registered my new Maschine Mikro the header banner changed to "Get The Most Out Of Maschine - Discover More" so the registeration affected some change

I'm having this same issue. Already tried resetting the XML file. Bought Maschine 3 update bundle and Traktor Pro 3 and both don't show up in Native Access. Bought them both last Saturday.