Maschine 3.0 software still not in Native Access (ordered 3 days ago)

woodsonby · 2024-11-11T15:07:54+00:00

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I bought the 'Maschine 3 Bundle Update' 3 days ago, it shows my serial is registered, but I still do not see the Maschine 3.0 app in native access.

I use a maschine mk3 with maschine 2, which was already registered and works great.
I'm just still waiting for maschine 3.0 application to be available for download.

I also checked all the file locations if something was there to run or install, and did not see anything.

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Maschine 3 SW

Accepted answers

Jeremy_NI

@woodsonby I quickly checked your account and everything seems to be in the right place, I also see that you submitted a support request. My colleagues will get back to you and hopefully work this out.

woodsonby

I've fixed the issue myself.
I deleted (backed up in another location) the file: C:\Program Files\Common Files\Native Instruments\Service Center\NativeAccess.xml, and restarted my computer.
Now I see the new Maschine 3.0 (and other software) in Native Access.

It's rather disappointing that I had to wait 5 days with no acknowledgement of my problem and it was that easy to fix…

All comments

Vocalpoint

What version of Native Access is installed?

woodsonby

Version 3.14.0

Jeremy_NI

woodsonby

thanks!
Yes I'd submitted a support request, but I didn't see any email acknowledgement (like it said to look for), so I wasn't sure if it had gone through.
I'll wait for a response

1Bee

Same issue same screen shot as above. M1 OS Ventura

DiosGnosis

https://community.native-instruments.com/discussion/comment/190180#Comment_190180

Make sure you check Spam/Junk for those emails.

woodsonby

yeah I checked spam, everywhere for anything from Native Instruments, nothing

Shore

Same here!

Jeremy_NI

@Shore @1Bee Please get in touch with our support here: https://bit.ly/n1orders

Shore

Hey @Jeremy_NI :

I have put a ticket in. The NI Chatbot was an interesting multi attempt experience!!

:-)

Shore

Hey @Jeremy_NI

I received some help from the ticket I submitted but it did not rectify the problem. I responded to the e-mail link and I am hoping a fix comes soon.

Patt Shore

woodsonby

dusty

i tried this — support initially sent me those instructions but it didn't work for me (new maschine hardware owner with no prior maschine install).

just tried again. no progress for me at least

PoorFellow

https://community.native-instruments.com/discussion/comment/190762#Comment_190762

I've fixed the issue myself.
I deleted (backed up in another location) the file: C:\Program Files\Common Files\Native Instruments\Service Center\NativeAccess.xml, and restarted my computer.
Now I see the new Maschine 3.0 (and other software) in Native Access.

It's rather disappointing that I had to wait 5 days with no acknowledgement of my problem and it was that easy to fix…

Yes , that is disappointing , especially since we know the standard support article and still nobody posted a reference to it. Sorry about that 👨‍💻 , we that roam the forum overlook stuff also 🤔

(Ref. : My Product is Missing in Native Access )

woodsonby

thanks @PoorFellow - no biggie - I'm just glad it's working now. At least we've got this nice community with discussions here…
Hopefully this helps someone else

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