Maschine 3.0 software still not in Native Access (ordered 3 days ago)

woodsonby
woodsonby Member Posts: 7 Member
edited November 13 in Native Access

I bought the 'Maschine 3 Bundle Update' 3 days ago, it shows my serial is registered, but I still do not see the Maschine 3.0 app in native access.

I use a maschine mk3 with maschine 2, which was already registered and works great.
I'm just still waiting for maschine 3.0 application to be available for download.

I also checked all the file locations if something was there to run or install, and did not see anything.

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Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod
    Answer ✓

    @woodsonby I quickly checked your account and everything seems to be in the right place, I also see that you submitted a support request. My colleagues will get back to you and hopefully work this out.

  • woodsonby
    woodsonby Member Posts: 7 Member
    Answer ✓

    I've fixed the issue myself.
    I deleted (backed up in another location) the file: C:\Program Files\Common Files\Native Instruments\Service Center\NativeAccess.xml, and restarted my computer.
    Now I see the new Maschine 3.0 (and other software) in Native Access.

    It's rather disappointing that I had to wait 5 days with no acknowledgement of my problem and it was that easy to fix…

«1

Answers

  • Vocalpoint
    Vocalpoint Member Posts: 2,230 Expert

    What version of Native Access is installed?

    VP

  • woodsonby
    woodsonby Member Posts: 7 Member

    Version 3.14.0

    image.png

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod
    Answer ✓

    @woodsonby I quickly checked your account and everything seems to be in the right place, I also see that you submitted a support request. My colleagues will get back to you and hopefully work this out.

  • woodsonby
    woodsonby Member Posts: 7 Member

    thanks!
    Yes I'd submitted a support request, but I didn't see any email acknowledgement (like it said to look for), so I wasn't sure if it had gone through.
    I'll wait for a response

  • 1Bee
    1Bee Member Posts: 1 Newcomer

    Same issue same screen shot as above. M1 OS Ventura

  • DiosGnosis
    DiosGnosis Member Posts: 154 Helper
    https://community.native-instruments.com/discussion/comment/190180#Comment_190180

    Make sure you check Spam/Junk for those emails.

  • woodsonby
    woodsonby Member Posts: 7 Member

    yeah I checked spam, everywhere for anything from Native Instruments, nothing

  • Shore
    Shore Member Posts: 11 Member

    Same here!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,284 mod

    @Shore @1Bee Please get in touch with our support here: https://bit.ly/n1orders

  • Shore
    Shore Member Posts: 11 Member

    Hey @Jeremy_NI :

    I have put a ticket in. The NI Chatbot was an interesting multi attempt experience!!

    :-)

    Shore

  • Shore
    Shore Member Posts: 11 Member

    Hey @Jeremy_NI

    I received some help from the ticket I submitted but it did not rectify the problem. I responded to the e-mail link and I am hoping a fix comes soon.

    Patt Shore

  • woodsonby
    woodsonby Member Posts: 7 Member
    Answer ✓

    I've fixed the issue myself.
    I deleted (backed up in another location) the file: C:\Program Files\Common Files\Native Instruments\Service Center\NativeAccess.xml, and restarted my computer.
    Now I see the new Maschine 3.0 (and other software) in Native Access.

    It's rather disappointing that I had to wait 5 days with no acknowledgement of my problem and it was that easy to fix…

  • dusty
    dusty Member Posts: 16 Member

    i tried this — support initially sent me those instructions but it didn't work for me (new maschine hardware owner with no prior maschine install).

    just tried again. no progress for me at least

  • PoorFellow
    PoorFellow Moderator Posts: 4,303 mod
    https://community.native-instruments.com/discussion/comment/190762#Comment_190762

    I've fixed the issue myself.
    I deleted (backed up in another location) the file: C:\Program Files\Common Files\Native Instruments\Service Center\NativeAccess.xml, and restarted my computer.
    Now I see the new Maschine 3.0 (and other software) in Native Access.

    It's rather disappointing that I had to wait 5 days with no acknowledgement of my problem and it was that easy to fix…

    Yes , that is disappointing , especially since we know the standard support article and still nobody posted a reference to it. Sorry about that 👨‍💻 , we that roam the forum overlook stuff also 🤔

    (Ref. : My Product is Missing in Native Access )

  • woodsonby
    woodsonby Member Posts: 7 Member

    thanks @PoorFellow - no biggie - I'm just glad it's working now. At least we've got this nice community with discussions here…
    Hopefully this helps someone else

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