Maschine Software is Missing for Maschine Mikro Mk 3

dusty

https://community.native-instruments.com/discussion/comment/190789#Comment_190789

@S.Duran how did you resolve it?

S.Duran

I apologize. I wanted to say that they have solved it for me. They have written to me asking for the invoice and nothing else. After a few minutes I had an email confirming that they had added Maschine 3 to my account (maschine central has also been added)

dusty

https://community.native-instruments.com/discussion/comment/190794#Comment_190794

sounds like it had to be manually added then …

i have also emailed my confirmation of purchase to the support ticket.

looks like resolution is hopefully straight forward

Mert_NI

https://community.native-instruments.com/discussion/comment/190776#Comment_190776

Hello dusty, happy if I could help even a bit. I know that it is frustrating and I definitely understand your point of view as these issues has also pushed us to hard situation, but please be informed that these are unexpected system issues that is caused by the system we are using and not from our end.

But please also be informed that our agents and our team is working hard to solve this as soon as possible, so everything should be working smoothly soon.

In the meantime we thank all of you for the patience and understanding.

I hope this helps☺️

Mert_NI

https://community.native-instruments.com/discussion/comment/190791#Comment_190791

Hello notMorelia, have you purchased this product from second hand, or brand new? If this is brand new you should receive the Maschine 3, if you have purchased it second hand, as the system detected the first registration, you should then receive the Maschine 2 instead.

Also, I checked your ticket and we received your ticket and our team will get back to you as soon as possible.

With the busyness and a system incident, our queue got longer and wait times became more than expected, however you will get an answer soon, so please have no worries about it and we are thank you for your patience.

I hope this helps☺️

static8media

I have the same issue.

I purchased a machine mikro mk3 off of Amazon. When I created my new account and added the serial number as directed, I don't have the machine software in my native access. How do I get the Maschine Software into my native access?

I have tried to go through the support section on your website but it was not helpful in resolving the issue. I also tired the chat and I received no response from a support agent.

dusty

just wanted to give people hope —- maschine 3 + central library has been added this morning.

new mikro registered tues. software delivery issue resolved friday morning