Maschine Software is Missing for Maschine Mikro Mk 3

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Answers

  • dusty
    dusty Member Posts: 22 Member
    https://community.native-instruments.com/discussion/comment/190789#Comment_190789

    @S.Duran how did you resolve it?

  • S.Duran
    S.Duran Member Posts: 6 Newcomer

    I apologize. I wanted to say that they have solved it for me. They have written to me asking for the invoice and nothing else. After a few minutes I had an email confirming that they had added Maschine 3 to my account (maschine central has also been added)

  • dusty
    dusty Member Posts: 22 Member
    https://community.native-instruments.com/discussion/comment/190794#Comment_190794

    sounds like it had to be manually added then …

    i have also emailed my confirmation of purchase to the support ticket.

    looks like resolution is hopefully straight forward

  • Mert_NI
    Mert_NI Customer Care Posts: 597 mod
    https://community.native-instruments.com/discussion/comment/190776#Comment_190776

    Hello dusty, happy if I could help even a bit. I know that it is frustrating and I definitely understand your point of view as these issues has also pushed us to hard situation, but please be informed that these are unexpected system issues that is caused by the system we are using and not from our end.

    But please also be informed that our agents and our team is working hard to solve this as soon as possible, so everything should be working smoothly soon.

    In the meantime we thank all of you for the patience and understanding.

    I hope this helps☺️

  • Mert_NI
    Mert_NI Customer Care Posts: 597 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/190791#Comment_190791

    Hello notMorelia, have you purchased this product from second hand, or brand new? If this is brand new you should receive the Maschine 3, if you have purchased it second hand, as the system detected the first registration, you should then receive the Maschine 2 instead.

    Also, I checked your ticket and we received your ticket and our team will get back to you as soon as possible.

    With the busyness and a system incident, our queue got longer and wait times became more than expected, however you will get an answer soon, so please have no worries about it and we are thank you for your patience.

    I hope this helps☺️

  • static8media
    static8media Member Posts: 1 Newcomer

    I have the same issue.

    I purchased a machine mikro mk3 off of Amazon. When I created my new account and added the serial number as directed, I don't have the machine software in my native access. How do I get the Maschine Software into my native access?


    I have tried to go through the support section on your website but it was not helpful in resolving the issue. I also tired the chat and I received no response from a support agent.

  • dusty
    dusty Member Posts: 22 Member
    Answer ✓

    just wanted to give people hope —- maschine 3 + central library has been added this morning.

    new mikro registered tues. software delivery issue resolved friday morning

  • dvw17
    dvw17 Member Posts: 1 Newcomer

    I’m having the same issue, is anyone else still having issues getting in touch with customer support to get it resolved?

  • Denbyvz
    Denbyvz Member Posts: 6 Newcomer

    I am having this issue as well, opened a support ticket earlier this week regarding the software and a secondhand license, never heard anything, bought a brand new mk3 to avoid the second hand license worry, and now can't get any machine software. The headache of having to downgrade to an older version of NA as well because every single fix to get past the allow dependencies issue has not worked for me is an added bonus

    This is incredibly disheartening to say the least, when you buy a 500-700 piece of hardware in preparation for a project and the lack of software support renders it effectively a paperweight.

    Please assist.

  • PoorFellow
    PoorFellow Moderator Posts: 4,433 mod
    https://community.native-instruments.com/discussion/comment/192916#Comment_192916

    is anyone else still having issues getting in touch with customer support to get it resolved?

    You need to contact N.I. Purchase Support. In case that you need guidance contacting support : Howto contact NI Support and How to get in touch with our Customer Care

    Site functionality or lack of same could be a browser issue then also try another browser with no extensions and all cookies accepted (my suggestions for alternative browsers would be e.g. Firefox, Chrome, Vivaldi browser and Opera browser , depending on what you do not usually use)

    I will also alert Customer Care but they will not be around before Monday or later.

    https://community.native-instruments.com/discussion/comment/192935#Comment_192935

    opened a support ticket earlier this week regarding the software and a secondhand license, never heard anything

    Support does not work weekends or holidays and could take some workdays to respond.

    Otherwise then I will ask if @Jeremy_NI, could you please check state of the tickets of Denbyvz and dvw17 ?

  • Denbyvz
    Denbyvz Member Posts: 6 Newcomer
    https://community.native-instruments.com/discussion/comment/192958#Comment_192958

    To add to this, I bought the brass n bounce expansion and that is also nowhere to be found in my NA...

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,431 mod
    https://community.native-instruments.com/discussion/comment/192935#Comment_192935

    Please get back to my colleague, he replied last Thursday. There might be a confusion here as you only mention the second hand Maschine.

  • Denbyvz
    Denbyvz Member Posts: 6 Newcomer
    https://community.native-instruments.com/discussion/comment/193334#Comment_193334

    Thanks for following up. I do see a reply to that particular ticket that seemingly went to my spam.

    I do have another ticket that I made regarding the maschine software still not being in my native access account, even though it is showing in my serial numbers on the website (I think... No maschine 3 software, just a hardware serial and some other random stuff like maschine monark etc)

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