Alert! Big Bug! (reproduced)

christelford

If you uninstall any NI products using Native Access, ALL programs listed in the "Uninstall or change program" section of the Control Panel disappear!
You can't uninstall or change any other programs…
Moreover, you can't open files directly, since you get an error message "This action is only valid for products that are currently installed" (although they are installed). You have to open the apps first…

I still haven't found a fix to this, I'll probably have to reinstall Windows…
Just wanted to let the community know.

Mert_NI

Hello guys, sorry for the issue.

Yes our developers are aware of this situation and this issue should be solved with the new update which will be released soon.

Hayo_NI

Hi @christelford @Sunborn . This issue should be patched. You could still run into an issue where "Add or Remove Programs" uninstallations can cause your product to enter a broken state instead of fully uninstalling. Two options here:

• Close Add or Remove Programs menu, reinstall the product, then uninstall again
• Go to C://Users/Public/Documents/Native Instruments/installed_products and remove the .json file that corresponds to the product you tried to uninstall.

This is the best fix we can provide now. Products that have been updated or reinstalled can be uninstalled normally again. This is necessary because we adjusted the uninstall script to also now delete this file.

Regarding the OS concerns, this should be patched. Apologies for the inconvenience, and good spot!

Sunborn

https://community.native-instruments.com/discussion/32773/alert-big-bug-reproduced

reinstall Windows won't do any good, you will just loose your time…

@Jeremy_NI are the developers aware of this?

Mert_NI

Hello guys, sorry for the issue.

Yes our developers are aware of this situation and this issue should be solved with the new update which will be released soon.

Hayo_NI

Hi @christelford @Sunborn . This issue should be patched. You could still run into an issue where "Add or Remove Programs" uninstallations can cause your product to enter a broken state instead of fully uninstalling. Two options here:

• Close Add or Remove Programs menu, reinstall the product, then uninstall again
• Go to C://Users/Public/Documents/Native Instruments/installed_products and remove the .json file that corresponds to the product you tried to uninstall.

This is the best fix we can provide now. Products that have been updated or reinstalled can be uninstalled normally again. This is necessary because we adjusted the uninstall script to also now delete this file.

Regarding the OS concerns, this should be patched. Apologies for the inconvenience, and good spot!