How do I transfer the license to me from the previous user of a pre-owned Maschine?

Les Go

Yesterday I bought a pristine pre-owned Maschine MK3 from a store in my area, but I have been really struggling to Register device with serial and Transfer the license of the previous owner (whom I don't know) over to myself. Spent a good hour on the NI website going round in circles before giving up.

Any help or advice would be greatly appreciated. Many thanks in advance.

maniacintosh81

Usually you need a licence transfer ID if you buy a Native Instruments product second hand. While obtaining this ID the previous owner unregisters the hardware from his account. Usually you should contact the previous owner and ask for this transfer ID. As this is maybe not possible in your case you need to contact NI support.

https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account

maniacintosh81

Usually you need a licence transfer ID if you buy a Native Instruments product second hand. While obtaining this ID the previous owner unregisters the hardware from his account. Usually you should contact the previous owner and ask for this transfer ID. As this is maybe not possible in your case you need to contact NI support.

https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account