Since the new Update (today) I cannot use any Native Software Products

noahnoni · May 2024

Is anybody experiencing the same problem? Since this morning Kontakt is missing and all other Standalone Softwares from Native. Many of my products do not show up in Native Access and I cannot work with native at this point. Is it because of the new update?

jg:: · May 2024

https://community.native-instruments.com/discussion/comment/156622#Comment_156622

Did you find it? Sorry I haven't been back for a day. Here it is:

https://community.native-instruments.com/discussion/30944/kontakt-libraries-go-missing-in-kontakt-and-native-access

jg:: · May 2024

It seems to be something in the new update, yes. Please see the announcement at the top. Deleting that file and restarting solved the issue for me.

noahnoni · May 2024

@jg:: thanks for your answer! where can I find that announcement? I can't see it.

noahnoni · May 2024

@jg:: thanks for your answer! where can I find that announcement? I can't see it.

PoorFellow · May 2024

https://community.native-instruments.com/discussion/31420/since-the-new-update-today-i-cannot-use-any-native-software-products

If you want to try an earlier version then here is NATIVE ACCESS 3.8.0 (in case of a download problem then try log in to Google)

Besides that then try Jeremy_NI's : Kontakt libraries go missing in Kontakt and Native Access.

else try the trouble shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing
activation tokens' and '3. You have corrupted XML files' (delete both NA XML and all offending product XML)

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

Otherwise if problem persists then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in
request , if there is then log-in , at next page again scroll down and
small blue chat box ought occur within 15 seconds. Then write in chat
box and when getting suggestions then select did not help when it didn't
, that ought to bring you on to either chat with human or open a
ticket. (You need to use a browser with Cookie , Security and Extensions
settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care