bought product invisible in native access after 1 days

TinMar

Hello guys,

I just bought action woodwinds yesterday and i still can't see it in my native access account. I litteraly bought a lot of stuff before and everything just work fine. But for this one, something happen ! If you got an idea ?!

Thanks

PoorFellow

https://community.native-instruments.com/discussion/30973/bought-product-invisible-in-native-access-after-1-days

Either your email got lost in your spam folder (check that) or there is some bug in the N.I. shop server. Before things appearing in Native Access then you probably need to add the serial in the add serial function of down left on Native Access interface.

You should be able to see any serials connected with your account on the MY PRODUCTS, SERIALS, AND DOWNLOADS page , listed as either Not registered or as Registered Products. Also the serial could be listed in any emails that you got from N.I. , please check emails including spam folder.

If you can not find the serial then you will have to contact N.I. Purchase Support

If you enter the serial in Native Access and it does not appear then try resetting the Native Access XML file , look at section 8 here : My Product is Missing in Native Access

If you have entered the serial in Native Access and the product does not appear in N.A. after a computer reboot then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care