Hi, I just bought kontakt and when i trying log in to native access it keep showing untable to login

Oca

I have tried deleting the application and NTK and restarting the computer without using VPN however it didn't work out. Does anyone know how to solve this?

Jeremy_NI

Please try these steps:

https://community.native-instruments.com/discussion/30211/cant-log-in-to-native-access

Oca

Using a mac M1

PoorFellow

https://community.native-instruments.com/discussion/30267/hi-i-just-bought-kontakt-and-when-i-trying-log-in-to-native-access-it-keep-showing-untable-to-login

Did you do the must do the Mac must do ? : ALL NI apps including NTKDaemon must have full disk access. : How to Enable Full Disk Access on macOS and disks must be of correct format : Notes on Network Drives and Disk Formats

Compatibility of Native Instruments Products on macOS

There is also the Native Access Error: "Can't connect to the internet." to check (including the Google DNS)

And to check that all N.A. is installed as should be these :

Native Access Error: "Please grant permission to NTK Daemon to install dependencies"

Native Access Error Message: "Installation Failed" (Mac)

Native Access Freezes on “Installing Dependencies“ at Startup

Otherwise then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

Jeremy_NI

Please try these steps:

https://community.native-instruments.com/discussion/30211/cant-log-in-to-native-access