Suddenly Native Access and Kontakt Player 7 stopped working

Dion K

Hello:

I need help since suddenly kontakt player stopped working as it should. It kept on asking to DEMO BUY OR ACTIVATE. I didnt change the computer or did anything

Available software on native access except for the one i purchased are gone. I tried to redownload KONTAKT START but it kept on looping.

Anyone else has this issue? I need some help. Thanks.

PoorFellow

https://community.native-instruments.com/discussion/29553/suddenly-native-access-and-kontakt-player-7-stopped-working

First try the trouble-shooter here : My Products Are Showing As DEMO in Native Access , especially '2. Your activation fails because of corrupted or missing activation tokens' and '3. You have corrupted XML files' (delete both NA XML and offending Kontakt product XML)

If the above doesn't help then try Jeremy_NI's latest 'invention' : the replacing of the XML file.

Quote Jeremy_NI :

It looks like the Native Access.xml file downloaded by NA is damaged/incomplete.

In this example it is missing the Kontakt 7 entries, please try the following:

Delete the Native Access.xml in the following location and restart your computer and open NA

Windows: C:\Program Files\Common Files\Native Instruments\Service Center

Mac: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Repeat until the missing products reappear/the products in demo recognise their activation again.

If this doesn't work, please download this zip file, unzip it and and replace your xml file with this one.

NativeAccess.xml.zip

If none of the above helps then please contact N.I. Native Access and Installation Support

At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket.

There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

Please refer to the page : How to get in touch with our Customer Care or read my Support page functionality changes post here

Dion K

Thank you so much!!

PoorFellow

https://community.native-instruments.com/discussion/comment/151128#Comment_151128

You are most welcome 🙂

Did you manage to get the issue sorted ? And if so then which part of the advice solved your particular problem ?

victorp.sg

https://community.native-instruments.com/discussion/29553/suddenly-native-access-and-kontakt-player-7-stopped-working

What did you buy? Are you trying to use a Kontakt Instrument & Library that requires Kontakt full version? You will also get that message if you use that particular Instrument & Library in Kontakt Player.