Is there a bug in Native Access that will not allow me to register a new Kontrol S61 MK3

Bfree

I am getting this error ' An error occurred when processing your serial' . The serial number is correct.

mykejb

You'll need to contact account support to resolve this, which you can do here - Purchase & Account – Native Instruments (native-instruments.com)

I've deleted your other question on this, that way all the answers will be in the same place

PoorFellow

https://community.native-instruments.com/discussion/29061/is-there-a-bug-in-native-access-that-will-not-allow-me-to-register-a-new-kontrol-s61-mk3

Try updating to latest version of Native Access for your OS (unless you are using a legacy OS , Mac 10.15 and earlier / Win 7 downloads) ! If the doesn't help then please contact N.I. Purchase and Account Support as already suggested by Mykejb !

At least on normal workdays then there are chat support available for assistance with purchases, accounts. Quote : For assistance with purchases, accounts, and Native Access, you'll have an option to initiate a chat session. Simply click on the chat icon located at the bottom right corner, and you'll be assisted by a virtual assistant. If your issue remains unresolved after consulting our help articles, a human chat agent will be available to assist you.

Please refer to the : How to get in touch with our Customer Care or read my Support page functionality changes post here !