Native Access 3.9.0 "Installation failed: Review your location preferences" error message

Lalo Rojas

https://community.native-instruments.com/discussion/comment/144351#Comment_144351

Mine is 3.9.1 also. Very frustrating.

Andy Thornton

Yes - got the same problem - mid session - can't use the Kontakt 7 sounds!

fhermz

https://community.native-instruments.com/discussion/comment/139319#Comment_139319

i got the same problem and i tough i was alone in this mess, we need this to be fixed.

fhermz

i hope native instruments can do something about it soon, this is not good because i was just finishing a song for a job and no one is gona pay me for this crappppp.

fhermz

https://community.native-instruments.com/discussion/27547/native-access-3-9-0-installation-failed-review-your-location-preferences-error-message

i was trying to fix this all day, i am done, hope native instruments read this and fix it because its not a chip software.

chono75

the same trouble to me

haythamkawar

Hello everyone,

I had the same problem, and resetting (deleting) the XML file fixed it. I quote the steps below For Mac:

8. Reset the XML file

If you have checked all the above and you are still missing a product, please follow these steps to reset the Native Access XML file:

1. Quit Native Access and all other apps.

2. Open the following location on your computer:

macOS: Macintosh HD > Library > Application Support > Native Instruments > Service Center

Windows: C: > Program Files > Common Files > Native Instruments > Service Center

3. Delete only the file named NativeAccess.xml from the Service Center folder.

4. Start Native Access and click the refresh button.

After the scan, all the products from your account should be visible again.

Jin Silver

https://community.native-instruments.com/discussion/comment/145402#Comment_145402

OMG This was very helpful. Just confirming this works! Thank you so much, you're a lifesaver!