Dear Native Instruments,
I have been a user of NI products for the past 10 years. I use numerous software products, purchased Komplete 9 and own a Traktor Kontrol S4 mk3, Maschine mk3 and even the recently feature-update-abandoned Maschine Jam. I've made and sold lots of music using your products. Proceeds from music sales have even enabled me to purchase a MacBook Pro M1 laptop, with the intention of using an efficient, robust machine to make even more music.
SO, it's kind of a bummer (understating this on purpose) to find out that proper support for M1 computers won't happen until the Fall - assuming that things go according to plan. Not sure why that is the case, but I felt you should hear this from a musician in the NI Community:
Your company's inability to keep up with current technology is forcing me to further rely on products made by OTHER software & hardware vendors.
And I don't mind naming them either - in 2021, I purchased Ableton Live 11 and the Novation LaunchPad Pro as a controller. And as a user of Logic Pro since 2004, I've delved deeper into the software instruments it has to offer. In working on multiple projects at the moment, I can't and definitely won't wait until the Fall to make more music.
I will give credit where it's due and give mad props to the Traktor Pro 3 designers, since they've offered beta versions earlier this year, and a recent update enables more/better use of their software and hardware with an M1 machine (I recently had my first gig with the new laptop and things were flawless - THANKS TRAKTOR DESIGNERS!)
But the rest of your products - with Kontakt the other exception - are not supported and current versions malfunction or just plain crash.
If you're short-staffed due the world-wide COVID pandemic, that's unfortunate (my heart goes out to everyone struggling with COVID), but it's not a good look that celebrating new business alliances with superstar musicians is more important than providing support to current users.
