Access is stuck when updating the latest products

funkfly

Hi

Have been using NI Komplete for ages, updating the various products via Access without a problem, but in the last couple of days I get very weird behaviour from Access - I got notifued on 2 products that needs to be updated.

I try to update them, but the process simply gets stuck. The progress bar says "Less than a minute remaining":

but after some time, when nothing happens, the status changes to "paused" or "queued".

I tried stopping and restarting the update, restarting the computer, redownloaded Access, but the outcome stays the same.

Any thoughts on what is wrong here?

Computer is MacBook Pro 16" with Apple M1 Pro, Latest version of Ventura 13.6.4.

PoorFellow

https://community.native-instruments.com/discussion/27042/access-is-stuck-when-updating-the-latest-products

Alas you are not the only one having problems with these specific updates. You could try using a VPN to see if that changes anything.. (have seen UK suggested as server to try)

Server related problems theoretically ought not exist outside of the sales (where they have been seen happening). I will try to notify N.I. to take a look (as a Moderator I am just another user here)

Still , it could still be a localized issue with download on your computer even if there has been a coincidence I can't tell at the moment.

PoorFellow

https://community.native-instruments.com/discussion/comment/136008#Comment_136008

I have reported the issue , if your particular issue persists then please contact Native Access support !

funkfly

The latest Access update solved this.

I deleted the faulty products, and after Access relaunched its updated version, it reinstalled them with out an issue

PoorFellow

https://community.native-instruments.com/discussion/27042/access-is-stuck-when-updating-the-latest-products

Alas you are not the only one having problems with these specific updates. You could try using a VPN to see if that changes anything.. (have seen UK suggested as server to try)

Server related problems theoretically ought not exist outside of the sales (where they have been seen happening). I will try to notify N.I. to take a look (as a Moderator I am just another user here)

Still , it could still be a localized issue with download on your computer even if there has been a coincidence I can't tell at the moment.

funkfly

Thank you!

PoorFellow

https://community.native-instruments.com/discussion/comment/136008#Comment_136008

I have reported the issue , if your particular issue persists then please contact Native Access support !

markalex

Can confirm - same problem here.

DALRRS

Same problem here...

Voytek Kulesza

I have the same issue for over a week

funkfly

The latest Access update solved this.

I deleted the faulty products, and after Access relaunched its updated version, it reinstalled them with out an issue

Amblanz Dave

Same problem here :(