Missing Products on Komplete Ultimate
I purchased Ultimate a few days ago; however, some products are missing from Native Access 2, although they are included with the bundle:
Effects: RC24, Passive Eq
Instruments: Balinese Gamelan, the Maverick, the Grandeur, the Gentleman, George Duke Soul Treasures, Symphony Essentials – Brass Solo
Did anyone had this problem and can help? Thanks 😊
Best Answer
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Thanks, I tried it but it didn't help.
What DID help, eventually, was installing NA1, then boom all the missing products are there. I then uninstalled and reinstalled NA2, and now it's all working.
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Answers
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Some other users have similar problems. With different products. It seems kind of random
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Yes it does seem random. Guess I'll wait for NI to reach out.
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Hi @GingerHeart
Please go to the following directories listed below that pertains to your operating system:
For Mac:
Mac HD > Library > Application Support > Native Instruments > Service Center
For Windows:
C:\Program Files\Common Files\Native Instruments\Service Center
Then delete the following .xml file:
Native Access.xml
Restart your computer and Native Access afterwards.
If the issue persists, please let us know.
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Just tried, unfortunately, to no effect.
Missing products are still missing...
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Hi @GingerHeart
I just replied to your support request personally. We will handle it via the ticket from here.
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Hi! I think you should add this way to solve the problem to "native access: most current issues", it helped me with my lack of purchased products
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Thanks, I tried it but it didn't help.
What DID help, eventually, was installing NA1, then boom all the missing products are there. I then uninstalled and reinstalled NA2, and now it's all working.
0
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