Known issue: Windows Defender flagging products as Trojans

chk071

https://community.native-instruments.com/discussion/comment/60766#Comment_60766

Again, search for Windows Updates, and look if Defender Security Intelligence gets updated. You're surely still on older virus definitions.

wetdentist

i did the Windows update, and now Massive X is installed, but like others, Kontakt 7 update fails

Frank_Reiser_Kiel

Maybe this could help:

I got this message for Kontakt 7 Player update and update got an error too.

I deleted Kontakt 7 Player at programm folder.

In Native Access it got the info that player must be repaired.

I choose reinstall option under reapair.

After that there is no alarm and no update error.

Daru925

https://community.native-instruments.com/discussion/comment/60781#Comment_60781

So i solved half the issue in a weird? way; both windows update and defender were correctly updated to the latest version, but massive x still wouldn't install, the process would be stalled in native access, then it would get flagged and deleted by defender over and over...

Searching on microsoft forums for similar issues, they advise to delete the threat detection history folder in case of false positives, i did; relaunched native access, and massive x 1.4.3 was shown as ALREADY installed... So it somehow installed while defender was freaking out^^

It seems in my case, deleting the threat detection history did the trick.

Kontakt still gets flagged though -_-'

I'll let you know if aliens/illuminatis start contacting me in a few days :D

[Deleted User]

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[Deleted User]

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zzz00m

Temporarily disable Defender real-time protection, run the installer. Done!

[Deleted User]

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zzz00m

https://community.native-instruments.com/discussion/comment/60832#Comment_60832

https://support.microsoft.com/en-us/windows/turn-off-defender-antivirus-protection-in-windows-security-99e6004f-c54c-8509-773c-a4d776b77960

Monochrome

Defender still seems to act up even after updating to the latest version/definition. What helped me was just excluding the set "Download Location" folder.

chk071

https://community.native-instruments.com/discussion/comment/60825#Comment_60825

With the same Defender Security Intelligence version?

Pretty sure it's a matter of which version of the virus definition files you're running.

Andrew Koenig

I just tried again to install the NI updates on my Windows 11 machine, and this time it worked. So it looks like Microsoft may finally have fixed the virus definition files.

[Deleted User]

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Daru925

All good now.